based on 412 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Eric and Ynot bike shop are the best!
Everyone that I worked with was very helpful. The bicycle repairman even jumped in to help solidify the sale by sharing his personal experience with a specific bike. The pricing seemed fair and I wanted to give the business to a local company. I also wanted to have local support for the bike as needed.
We all win!
YNOT cycling and fitness goes above and beyond their required service. My bikes look almost brand new when they are finished working on them. They are prompt and courteous and their work is high-quality. I recommend them highly to anyone looking to purchase or have bikes repaired
service is great.
No pressure sale. Gave me a good trade in price for my old bike.
convenient and reliable.
Brought my granddaughter's bike in for repair. Very courteous and helpful. Repair was done next day with an email notice it was ready. Price was very reasonable!
Best bikes ever my family has been purchasing bikes from here sine we I was a kid
Fair prices, friendly service, fast repairs
Friendly and knowledgeable people.
Prompt service
Personable, honest and great value. The highest rating I could give in retail.
the shopping experience in your store is really satisfying. Good service and friendly approach. in both of your stores.
A knowledgeable and friendly staff. I like that the store is right on the Bellville, Butler and Mansfield bike trail.
On-line inventory with ability to purchase. More in stock bicycles over other local competitors. Readied my purchase quickly. Helped install and show how to use the auto bike carrier I purchased.
I was very pleased when I first entered and was greeted right away. Very polite and knowledgeable! I dropped my bike off for a yearly maintenance and it was done in a week. And the price was very reasonable as well.
Dave at the Mt Vernon store is very knowledgeable about repairing bikes and any new bike products. He always takes the time to answer any questions you have and tries to solve the problem. I recommend going there over all the big name shops in Columbus.
The products are solid. I've ridden Trek bikes since I got back into riding 25 years ago. They last.
Service is also too notch. I've had bikes worked on several times and have been very happy with the service.
Had what I needed as well as good advice
I'm a new customer, but so far the service has been great.
The easiness of staff, willingness to listen to the problem and the quick and reasonable turnaround
Very good experience. I live in Pittsburgh, Pa and was not able to buy the Trek bicycle I wanted in any of the area stores due to a shortage of the model. On the Trek website I found that Y-Not had the bike. I bought it on Y-Not's website and drove 3 hours to pick it up. When I arrived, the bike was assembled and ready to go. Eric installed a couple accessories I purchased, and I was on my way. Eric was friendly and professional. If I lived in the area, I would definitely go here for all additional purchases and service.
If I wanted to get bike parts I would have wait months to receive it! Also, if I was in the market for a road bike I would have to think really hard if I wanted to wait a year to get a Trek! Customer service (Dave) is great!
Excellent speedy service on my Townie....
Fantastic service and attention to the customers individual needs. Really friendly people who are great to deal with and who will help you meet your needs. The best place I have ever bought new bicycles from.
They do a great job on tune ups.
Hometown business with local feel and international reach when it comes to bikes and components and repairs. Always good service and knowledgeable staff.
Great customer service! I was assisted with bike selection and, after the bike came, was advised about accessories and helped with loading it on the bike rack. So looking forward to getting out again.
Very helpful with purchase of my bike and accessories that I wanted. Knowledgeable and offered great advice pertaining to my needs. No pressure! I love my new bike! Can’t wait to get back on the trails for some leisurely rides! We've been to other bike shops over the years and, hands down, this was the best experience and service we’ve ever had!
Quick friendly service.