based on 322 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The best! I trust no one else with my bike! They do what is necessary to keep me safe on the road without trying to add unnecessary extras. Timely and thorough.
Very knowledgeable and friendly and good work
Though job with an explanation.
No high pressure sales. Have a nice variety of bikes and accessories. They fix your bike and are very friendly
A great staff that helps you find what you need (and what you want!).
Always friendly, always take the time with you, and never pressure you.
Staff actually ride bikes! Nice selection of products. I always used Mr. Newswanger in Shelby for service. Happy that you offer service near by. I appreciated that you would deliver my Airdyne, thank you!
Very fast efficient friendly service!
Reliable service
I like the personal and professional assistance. They are very knowledgeable.
Quality
Great staff that is friendly, very knowledgeable, and always tries to help answer any question or issue.
Very nice and knowledgeable. Quick service.
Great selection of cycling gear. Helpful staff also.
The high quality of Trek products and the shop knowledge for repair
You had the tool I needed
Very courteous and helpful, keeps good and state of the art bikes like TREK and Townie,Very helpful, don't mind recommending my friends
They’ve always been very helpful with our purchases.
Like it is local and very helpful
You guys are very helpful, also very knowledgeable, and go out of your way to make your customer your first priority.
I got what I needed shipped right away.
Great selection and service, knowledgeable staff!
The people are extremely friendly and helpful and the product is perfect
Jeff helped me select a bike that was a great fit for my size and age. I rode more this past summer than I have in years. The free tuneup was appreciated as well
Excellent service good products
good service and quality products
The staff was very knowledgeable and helpful with my purchase, it’s very clear that they are more interested in your riding experience than a commission or incentive.
Great service and friendly service
Good quality and excellent service
Extremely fast service
Dave was able to answer my questions and listen to my ideas and recommend a bike for me. The bike came in and was ready faster than expected. It is great to have this business right here in Mount Vernon!