based on 1056 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No employees were wearing masks. We had to ask the sales person to put on a mask which he did willingly
Great group of people working at this shop. Informative, kind, and just down right extremely helpful with all my goofy questions.
friendly and informative
Great customer service and quality work!
Bicycles, related products and friendly serivice.
They have a large supply of bikes and are great about letting you try them out.
Service is available too.
Friendly
Great team working there and great products!
Always helpful and usually has products on hand
Jeff was very helpful in suggesting the best products to fit our needs.
I've gone there for several repairs and everything has been done in perfect order.
The friendliness of the staff - hands down!
Very friendly staff
Nice clean store
Excellent variety of goods to choose from
Right off the trail and very easy to see from the trail
Always friendly and helpful
The person who waited on me helped me locate everything I was looking for and when I asked if he could install the products while I waited, he was more than willing to do that for me. Thank you
Great product!! But better yet!! the people who work there and dealt with!! Top notch, informative, and fun!!! That is the reason this business is prospering!!! Thanks!!! Gary
Knowledge of what my needs were for a bicycle. Contacting me when my bike arrived. Friendliness of staff.
I purchased a new Trek from you last year and LOVE it. I got a used bike for my husband, trying to see if he enjoys biking as much as I do before we purchase a new one and brought it to Y-Not for a tune-up. You had it for 4 weeks. I wish I had ridden it and looked it over before I got it home, but it was raining. I got it home (almost an hour away) and find that it has a big crack in the front tire. I know you are very busy, but it seems like you might have noticed that in a tune-up and for the $80+ thrown a couple of valve stem covers on it. Just disappointed that it isn't ready to ride and now I have to try and find a tire for it.
I like the quality of the products, so therefore I know whatever I buy I can depend upon. Also I like the personal service I get when I visit the store. All my questions are always answered with concern for the customer. The big box stores are just too impersonal. I do not have any hesitation in recommending you to my friends.
They had the tubes I needed and answered my questions and gave me tips on how to change my flat.
Also explained the benefits of certain bike racks for my hybrid with disc breaks.
Real informative trip.
Friendly service and decent selection of accessories for our new bike purchase
Love YNot
Hard to believe but I’ve been doing business with Dave for twenty years and purchased probably twenty bikes. That would be for me my wife and children and grandchildren. I would say it’s the people that work there Eric the owner to Eric that works in the shop they are very good at what they do. Dave is one of the best at keeping your bikes in shape and it doesn’t hurt that they have great products.
Great service and Dave is a good and friendly store manager.
Great service
I love being able to rent bikes to use on the bicycle trail at a reasonable rate!
Great products and services! Love the new location. Please keep the mural!
Employees were helpful, friendly and knowledgeable.
Easy to rent a bike, cost efficient.
Great selection and service.