Y-Not Cycling & Fitness

Average rating: 9.8 out of 10 based on 1065 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 5, 2020 — Rated 10 out of 10 by Cathy Hutchinson Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

A very friendly and helpful staff! I couldn't have found a nicer bike at such a great price. I will definitely recommend Y-Not Cycling & Fitness to my family and friends and I will be back make more purchases!

Sincerely,
Cathy Hutchinson

Report a concern   May 5, 2020 — Rated 10 out of 10 by Daniel Wade Y-Not Cycling & Fitness - Mount Vernon
What do you like about our products and services?

Great service, very knowledgeable

Report a concern   May 5, 2020 — Rated 10 out of 10 by Charles Gleaves Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

I like having a full service bike shop in town where they know me as a regular customer. They have great service, the products I use and the expertise I need.

Report a concern   May 5, 2020 — Rated 10 out of 10 by Jessica Hickman Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

I love supporting small businesses and these guys are so personable and take of their customers

Report a concern   May 2, 2020 — Rated 10 out of 10 by T.W. Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

Fast in and fast out.

Report a concern   May 2, 2020 — Rated 10 out of 10 by Ronald Merrin Y-Not Cycling & Fitness - Mount Vernon
What do you like about our products and services?

friendly, knowledgeable and willing to work with you.

Report a concern   May 1, 2020 — Rated 10 out of 10 by Vera Millikin Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

The store was very helpful in purchasing my new bike. Service has been very good. And the accessories that they have for my bike, have been just what I needed. They have a large selection of items that can help you with your bike venture's.

Report a concern   April 30, 2020 — Rated 10 out of 10 by Doris Majerczak Y-Not Cycling & Fitness - Mount Vernon
What do you like about our products and services?

Dave and Eric are very knowledgeable and go advise about bikes and accessories. So excited about getting my new bike out

Report a concern   April 29, 2020 — Rated 9 out of 10 by Grant Ekleberry Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

Very personal and knowledgeable staff that helped me find my perfect bike!

Report a concern   April 29, 2020 — Rated 10 out of 10 by M.D. Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

Great customer service

Report a concern   April 28, 2020 — Rated 10 out of 10 by Molly Bateman Y-Not Cycling & Fitness - Mount Vernon
What do you like about our products and services?

Eric answered the phone when I called during the pandemic, which was wonderful. He reserved the Trek bike that I asked about for two days & took the model off the on line ordering system so it would not get sold to another buyer. When I arrived from Columbus with my child to try the bike, he was working with another customer. This did not effect his courteous customer service and excellent ability to multi task as he expected our arrival & instead of making us wait, he immediately passed off the bike for my child to test drive. In addition, I had many questions regarding the bike & accessories & Eric had great patience & expertise. He kindly took the time to make sure my child had a helmet that fit correctly and more important to my child was the color, which became important to him too. Ha! Eric even installed the bike cage despite the constant flow of customers. He wasn't a bit frazzled. He even loaded the bike in the car for me. I appreciate the 15% discount on the accessories too. Mind you he was working the store solo. Eric handled all of the sales brilliantly! My child was so pleased with her new wheels that she stayed out late showing off to the neighbors & she actually got up before her 8:30 a.m. on line zoom meeting for school & she went out for a ride with her brother! Thank you Y NOT. This is such an awesome pick me up during this quarantine. Will definitely be back! p.s. I read on your website that you are renting bikes for free. That says volumes about your store!

Report a concern   April 28, 2020 — Rated 10 out of 10 by Dustin Hamilton Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

The process was very quick and easy. I called to ask if they could install a kickstand on a bike that I planned on purchasing and when I got there to buy it they already had it done. Could not be happier with the service. Would recommend to anyone!

Report a concern   April 28, 2020 — Rated 10 out of 10 by Greg Toney Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

Thanks for everything enjoying my new ride .your associate/salesman was the best

Report a concern   April 26, 2020 — Rated 10 out of 10 by Cheri Gaul Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

It was such a fun shopping experience! They answered every question, found me the perfect bike for me and were patient and friendly.

Report a concern   April 26, 2020 — Rated 10 out of 10 by K.B. Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

Your staff was top notch and very knowledgeable. They were there to help but absolutely no sales pressure. They went above and beyond and even helped install a new bike rack.

Report a concern   April 26, 2020 — Rated 10 out of 10 by T.S. Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

Thank you so much for checking out my daughter's bike. I wasn't charged anything and appreciate it very much!

Report a concern   April 24, 2020 — Rated 10 out of 10 by Andrew Kenworthy Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

I found this shop while passing through Lexington Ohio. We were needing a little out-of-car break so we stopped in. Staff was extremely pleasant and friendly to chat with. Great selection of bikes and accessories. Bought a new jersey and ended up calling a month later and had a second jersey mailed to me. Great people to work with!
Highly recommend them and I will stop in again when I'm back in the area!

AndrewK

Report a concern   April 23, 2020 — Rated 10 out of 10 by T.B. Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

Very friendly staff

Report a concern   April 23, 2020 — Rated 10 out of 10 by Lawrence Schuck Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

Good location. Easy parking. Friendly service folks. Had what I needed when ordered and I picked it up the next day.

Report a concern   April 23, 2020 — Rated 10 out of 10 by Mike Krehlik Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

Knowledge, lack of snobbery.

Report a concern   April 23, 2020 — Rated 10 out of 10 by Tim Schill Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

friendly and gives attention to my needs. Willing to answer questions so that I can evaluate if I can do the maintenance on my bike or do I need a pro. Prices for the equipment have been competitive as well.

Report a concern   April 22, 2020 — Rated 9 out of 10 by O.E. Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

Personal service, ease of doing business, local

Report a concern   April 21, 2020 — Rated 10 out of 10 by Brandon Shaffer Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

It was a great time and the staff is so friendly

Report a concern   April 20, 2020 — Rated 10 out of 10 by H.B. Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

Report a concern   April 19, 2020 — Rated 10 out of 10 by F.M.W. Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

High quality merchandise and service.
Friendly sales staff who are very knowledgeable about the products they have for sale.

Report a concern   April 16, 2020 — Rated 10 out of 10 by Richard Fike Y-Not Cycling & Fitness - Mount Vernon
What do you like about our products and services?

They are friendly and helpful I love stopping in there!

Report a concern   April 10, 2020 — Rated 10 out of 10 by Anthony Wheaton Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

Great service and hospitality. Takes care of each customer as an individual.

Report a concern   April 10, 2020 — Rated 10 out of 10 by B.W. Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

Readily available to bike path
Friendly staff
Fair amount of top products ,diversified
Counter Service very good
Bike tune up service is not consistent
One good exsperiance 15 yrs ago
One fair experience 12 yrs ago
One bad experience 10 yrs ago with a front rim and spikes replace ment
Got wheel back “not trued “ and found many spokes loose
Never used service again

Report a concern   April 9, 2020 — Rated 10 out of 10 by Jason Henre Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

I appreciated the 1 on 1 assistance in picking out bikes for my wife and I along with the trailer for our baby. Very knowledgeable and fair. Thanks for working with us!

Report a concern   April 9, 2020 — Rated 10 out of 10 by A.C. Y-Not Cycling & Fitness - Lexington
What do you like about our products and services?

Amazing service and I could not be happier.


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