based on 392 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional, knowledgeable, technical in explaining repairs of bikes. Integrity and fairness is this owners strongest attribute.
Great selection of bikes and gear, knowledgeable and courteous staff.
Very nice and helpful people. And great prices too!
The crew at Y-Not gets the work done at the estimated time and gets it done right.
My experience from start to finish was very cordial and professional and the work i needed done got done in half of the quoted time which made me very happy
Fast and friendly
The staff is very knowledgeable and friendly. They took care of our problem very promptly and communicated with us quickly. We had an issue with a tire and weren't expecting it to be taken care of the day we brought it in but they were able to take care of us which saved us a 50 mile trip back. I believe the gentleman who helped us was named Rick L.
Friendly and knowledgeable staff.
I thought the employees did a great job answering any questions I had and found the bike I was wanting right away. Very pleased with the selection of merchandise they had as well as the service i received.
Quality products, friendly customer service, they helped me install bike rack and load our bikes explaining how to load and safely secure each bike ! Top notch people !
Excellent, thorough, friendly service!
Products are good and the service is excellent!!
Dave does a great job.
Owner helpful. Called when they had my e-bike fixed
Y Not has always taken care of all of my cycling needs. I trust them and they have always been fair and honest. Can't ask for much more.
Outstanding service and customer service oriented. Great variety of products and bicycles from the Trek family
Eric, takes time with his customers to explain what he is dispensing or repairing
Went in to get a tube replaced on the front tire of my wife's bike. Within minutes they had confirmed that the tube was leaking and found the tiny sliver of metal that was on the inside of the tire, which punctured the tube. They replaced the tube and I was on my way. I really appreciate the quick service.
Friendly and good service.
Nice having a local store.
I like the quality of the products you sell
The most helpful, patient professional owner
Eric always provides the highest level of customer service and stands behind his work.
We like the opportunity to look at different models and options, as well as the ability to test ride them on the nearby trail.
The supportive, kind folks and the healthy atmosphere. What nice people and great products.
You guys are always accommodating and helpful and straightforward.
Easy to get the parts I need and Eric and his staff are always helpful and courteous, so if you need anything bike related please support our LBS and give Y-not a call!
I have been going to Y-Not for over 25 years and Eric is the best in the business.
Love my Trek bike! They were very helpful too.
Very friendly and helpful service. Prices are reasonable and work was done well.