Customer Testimonials
I like this bike shop. It always seems to have what I'm looking for. The staff are friendly and go the extra mile to find the products I need. Its my go-to neighbourhood bike shop.
They have an impressive range of bikes too!
I like that you carry Ortlieb spare parts, and I liked your responsiveness.
Randy was very helpful and knowledgeable whether it was choosing the right tire for my bike or the best helmet.
Super friendly sales staff. Anger really went out of his way to find me the right cycling shoes.
Y'all are always so kind, knowledgeable and trustworthy. I always come to your shop and recommend others to do so as well. The love for bikes is there!
Personalized attention
Very friendly service even when the store is super busy…. You make clients and customers feel at home and you were able to quickly provide assistance!
I e always gotten great service
great service! excellent staffs and very good bike selections!
Helpful service.
Very prompt attention. Great customer service.
Honest and reputable.
Friendly ad knowledgable staff.
Bike mechanic Randy was able to make a last minute repair to my bike brake. Service was exceptionally professional and price for this service was quoted to me prior to it being done.
Tune up service was also discussed for my “dinasaur” of a bike which I will definitely return for in the upcoming weeks.
Friendly staff, very helpful. Had the parts I needed.
Honest service, I've never been sold what I don't need.
Easy ordering, fast efficient service & delivery.
Great job guys!
I was very pleased with the level of care, expertise, patience and customer service from all of the folks we interacted with at WPC. Top notch! Thanks for making our bike buying experience pleasant and easy.
Service is always professional and friendly.
I stopped by the Kerrisdale location to pick up an online order. The staff member was friendly and the the process for picking up my order was quick. I also asked for some help removing the old part from my frame since I didn't have the appropriate tool. It was about 45 minutes prior to closing so I was very prepared to either leave my bike or come back another time, but the mechanic was able to complete the job right away. Thanks!
The bike I just bought was an amazing price and well put together/tuned. Customer service was very good as well
Awesome tune up. Very pleased!
Great customer service!
Very nice employees
The staff
Quick service and ease of repair / tune up
West Point Cycles in Kerrisdale recently gave my 6 year old Miele hybrid bike a good tune up. They replaced the break pads and front noodle, trued the wheels, and cleaned and refurbished the rest of the bike including servicing the rear hub with new ball bearings and grease. The ride is noticeably smoother and quieter.
The guys were very friendly and helpful and treated me respectfully despite my not being a young top level cyclist with a really expensive bike wearing lycra. 😆 I received an off season discount for the tune up which was appreciated as well.
I would recommend this neighbourhood bike shop to all levels of cyclist for friendly, competent service.
Nancy Pap
Good, old-fashioned competent, polite, informed, and friendly service for something as small as delivering a gift card to our daughter.
Great service good for even past the 1 year service warranty. Rides like new and learned how to user the App.
YOU GUYS ROCK MY SOCKS OFF!!! I'm truly never going anywhere else. West Point die-hard over here, baby!
Flagged issue was warranty and thoughtful organization re solving that issue in combination with work