Customer Testimonials
Friendly, fast service. Much appreciated!
Staff is very nice in 2nd street
Great service and friendly staff combined with a huge selection of bikes.
Staff were friendly, good opinions. Service was fast.
Bon prix, grand choix d’articles et service rapide. Merci!
Andrew was an extremely informative and helpful sales person. He provided service far beyond what I receive in other stores. Don't lose him!!
BOB, AT WEST POINT CYCLES IN KERRISDALE HAS HELPED ME SO MANY TIMES WHEN I HAVE BEEN LOOKING FOR THINGS THAT ARE REALLY HARD TO FIND. MY THANKS GOES OUT TO HIM AND THE OTHER AMAZING AND HELPFUL PEOPLE WHO WORK AT ALL THEIR STORES.
Super helpful staff, plus great products
Bike mechanic (Dave) was super helpful and answered questions. He took the time to look at my tyre and fix it on the spot. Thanks!!
Great service
Easy and quick ordering and pickup
Your service team fixed my Gazelle which had developed brake problems. You clearly described what was wrong, corrected it and fixed another unrelated problem of tire alignment. You did this quickly and for a reasonable price. Thanks very much.
Lorna
Great customer service.
Quick and trouble free service and shipping. Great experience.
Nice shop good prices real people…nice experience.
Great service. Thank you!
Great prices, selection, and communication :)
Service is generally very good.
But I was surprised at the situation when I went into the West 10th store on the Tuesday morning. Although there were a lot of staff working, there was a long wait (20 minutes?) to speak to anyone. The first two staff members were not able to help with a relatively simple question (making sure I bought the right disc brake pads for an ultegra road bike). Afterwards I realized that because the store was closed on a Monday, this was the backlog of people wanting service etc.
To add to the frustration, one woman came in and jumped in front of 3 of us waiting by going up to a staff member and asking for immediate attention.
Close by and friendly, you usually have the product I need. First name removed
Knowledgeable sales people
Never feel rushed
Very helpful and patient salesman
The gentleman that served me was very helpful. I was greeted when I walked in and he answered all my questions.
Friendly service
The service was good; I went there with a $20 coupon & there were no exceptions so I got to apply it to my purchase as promised; the website said you had what I was looking for & you did !!
Good quality. Friendly staff.
Wonderful customer service. Thankyou
first time in store, staff was very accomodating. will return to buy parts and accesories I need
Staff were very friendly and helpful.
i was able to get my bike fixed without having to book ahead.
Great staff