Customer Testimonials
Fast, knowledgable, and extremely professional service!
Excellent service and care for customers. I've been pleasantly surprised every time I have visited the Kerrisdale and the Main St locations.
Excellent transaction with West Point. They had an item that was difficult to find. Shipping was fast. Highly recommended.
Honest and great service!
We have bought many bikes through you and the staff are always knowledgeable and friendly. When we need a service appointment for any reason, the availability of times is always prompt and the problem or servicing is resolved in a very timely manner. We will continue to use your bikes and products and would easily recommend your business to our friends. Thank you
Marc, Liam, Randy ALWAYS amazing👍🏼
Knowledgeable friendly helpful staff
Product is well made and competitively priced
Service is timely with short turnaround time
Store is well organized
Staff offer suggestions and recommendations on riding tips and products
No hard sale pitches
Seem honest.
Very friendly, helpful and courteous staff
Your service is fast and efficient and thorough.
Great, attentive service. Request product that was put on hold for me to pick was brought to the sales desk as soon as I introduced myself to the staff.
Always excellent service, very knowledgeable staff and very fair in how they treat you and charge you.
Great customer service!
Staff was awesome. Order came in on time/as promised. Very efficient and friendly. Prices are competitive.
Your services are reliable, professional, honest, efficient, , value for money,
As well, communication is five star!
😊
Great sdervice
I was contacted by phone after sending an email. I was provided with all details I needed to get a new Trek bike
The service/staff there are very kind and professional. I'll probably buy my next bikes from there if I want a Trek.
Great product knowledge, not pushy, took time with us to make sure we were completely satisfied. I have been a customer for over 50 years, and will be for a few more I hope!
Front recetionist’s kindness
Prompt service and average prices.
The salesperson went above and beyond to help with my purchase. I appreciate it.
I am very appreciative of the recommendation for the light that I received.
I love that at Westpoint you can just talk shop. They are service first!
Bikes, adventures, parts, what's new. It's not an intimidating place.
Excellent service and staff. Always helpful. I would def recommend this company.
Communication upfront by email about possibilities and not overcharging for things that have still a bit of life left !
Quick, knowledgeable and professional service! Every time!
Westpoint cycles took care of my adaptive cycle, very fast and efficient. I would go back there and then also would recommend them to friends.
Scott Patterson
Prompt and efficient and knowledgeable service.