Customer Testimonials
The service is excellent. Going extra miles to address customers needs.
Prompt service reasonable price
Good place to get anything bicycle..
High quality and knowledgeable staff ready to help
Buying my new bike from West Point was a fantastic experience. The follow up customer service whenever I bring my bike in for service was amazing. Thank you West Point Team!
I was greeted promptly and happily. I feel very fortunate that you made the time to fix my flat.
Very thoughtful service! All staff always go the extra mile to make sure my bike is in great shape!
Very knowledgeable staff. They gave me advise on how to make my own chain stay. They even gave me an old inner tube for free.
Friendly helpful service.
Immediate service and help attaching a new accessory!
I was able to get an appointment right away. The service was completed in a short time end expertly. Very courteous and helpful staff!
Stuff is very knowledgeable and they provide a great service. They also sell best electric bikes townie!
Every time I go in, the staff are helpful, and you usually have the components available.
Prompt repair of my kickstand .
I visited WPC with my 1988 bike that was purchased there in 1988! Always a delight to have professional and caring help to assess the bike and advise on what needs to be done.
Very helpful and solution oriented. Thank you.
West Point team is most awesome!
My parts were ready and when I needed a couple more things they were so fast to provides the parts. There is a small issue in that while waiting I was really tempted to buy a new Trek Racing team bike! But as a cyclist - the right number of bike is N+1
Fabulous service!!!
Great service and attention to detail
Great service. Very helpful and took their time to make sure I knew how to use the functions on my e bike. Also ordered the items they didn't have at the store. Awaiting delivery but all good so far.
I really appreciate the fast accommodating services with fair pricing.
Excellent customer service, and I am very happy with my new Trek bike. Thank you for taking such quick care of me.
Everything
There was a hiccup on my order and West Point took care of the issue immediately. Super impressed with the customer service I received. I highly recommend these guys.
Fantastic service, quality products. We arrived close to closing time on a day they were very busy and short-staffed. We thought we'd install the parts ourselves in the parking lot to get away from the rush. The team made a point of coming outside to see if we needed any help & offered to bring us back into the shop just as the rush cleared. I'm grateful for their attention and thoughtfulness.
Excellent service and quality products.
Helpful, prompt and balanced
Friendly service
Silicone grease worked perfectly on a bearing in my astronomical refractor !
I like how fast, efficient, and knowledgable your team is.
Very friendly service. My bike was finished ahead of when it was promised.