Customer Testimonials
Ordered a replacement part - a cassette. Great communication from the store, quick shipping, and the item was exactly as expected. Thanks West Point Cycles team!
New to bicycling and have never maintained one. Your service dept was great in explaining certain issues and noticing things like my brake lever not at correct height and adjusted for me without being asked. Will return for regular maintenance.
Thanks
Great service. Very friendly atmosphere.
It feels like an honest place where you'd get good service. I'd like to make it my local goto bike shop. Haven't tried the service side yet though, I've mostly bought sports nutrition to this point. The person at the service desk was very friendly and went out of her way to help me find what I was looking for. Looks like there are a ton of new trek bikes soon to be unboxed.....exciting!
Awesome customer service!!
Friendly customer service, generally quick turnarounds on products
Very knowledgeable staff and good selection o f accessories. Would shop there again
The staff at the Kerrisdale location was very helpful. Jasper was very approachable and knowledgeable. I will definitely come back in the near future!
Expert advice, no up-selling, very knowledgeable people. And the customers are nice too!
Services is excellent.
Great helpful, knowledgeable and friendly staff.
The people
Prompt and respectful.
Friendly and knowledgeable
Randy from the Main street location is very friendly and helpful. Will come back again.
Great communication from staff
I so appreciate the staff and the services offered. I purchased my 2 Trek bikes from them and have just had them serviced. The communication is great and they don't try and sell me options I don't need. It's a pleasure dealing with them.
Girl was really helpful
Hand grips purchased were missing a part. On returning to the store this was rectified and the parts have now been fitted
Great staff , always able to assist me and service my bike which is not a brand they offer .
Andrew took time to go over the products (bike and separately parts) with us.
Prices. Stock. Service.
Excellent staff, can speak highly enough for the manager Andrew will use extremely personalize prompt and efficient service, I would not go anywhere else
Excellent customer service at front and shop
Friendly, efficient and low pressure sales .
Good service. Staff are very nice to deal with.
The service is always great.
Had the parts I needed for a good price
Everything! You are professional and always make sure my bike is in the best condition. Very friendly and knowledgeable staff.
The service department was great putting together the parts that I wanted for my new Trek Verve. The counter personnel where super nice. Definitely going back for servicing and parts!!