Customer Testimonials
Came in thursday just before closing, staff were polite.
Quality products and you can easily booked an appointment for the service of your bike. They have a two weeks return policy
The staff is both knowledgable and friendly. Clearly a room full of people who love bikes and cycling.
You were there when I needed you and you will take returns at either store!
Helpful staff
Jack and the service tech (sorry, didn’t get his name)that serviced my wife’s bike after I messed up the braking system were incredible. They are professional and courteous. I rushed home to get my bike and dropped it off for a fulll service and a kick stand so that we can be ready for our grandkids visit. Thank you West Point Cycles
Name removed, Langley
Great service for a small but persistent problem!
Price & Quality
Brown -Okotoks
Amazing service. Prompt delivery 🚚. We will definitely be back for more!
Great service and glad to see they're finally answering the phone at the Kerrisdale location - which is very, very important for folks driving in from a long ways away to check on inventory!
I always get personal and informed service at the Langley West Point Cycles store. The staff are friendly and helpful.
Very freindly staff and promt service
I have bought several brompton products so far without any problems.
Excellent service and fair prices
The service experience was above and beyond.
Great staff, very informative, answered any/all questions. Personable and very helpful. Experience was top notch.
We've always had terrific and friendly service at Westpoint, and I always learn something new. They don't try to upsell and all seem genuinely passionate about enjoying cycling.
Service waa great.
The staff was great in a very quick turn around/tune up. Really appreciate the attention to detail and the explanations. Costs were inline with my expectations. Great experience!
We and all our family members who have purchased bicycles from West Point Cycles over the last 40 years (7 e-bikes alone!) have received excellent service and advice from everyone at WPC. The technicians are highly knowledgeable; WPC stands behind their service and the products they sell. We've come to rely on their recommendations, not just for bikes, but also for all the other things, like panniers, saddles, shoes and locks etc. The staff always have time to explain the reasons they are recommending a product and make sure it is right for your needs. Over the years we've had a lot of servicing and tune-ups: the prices are fair and they are always completed when they said they would be. Bikes are our primary mode of transportation in the city. We rely on WPC to keep our bikes in good working order and for products to make our cycling more enjoyable and safer. We highly recommend you choose West Point Cycles as your local bike shop.
Knowledgeable staff, great service!
Thanks so much to everyone in the repair shop for going above and beyond for my son this weekend! His bike is now safe and he learned a ton - not just about how to fix / care for his bike but also how to build customer loyality through exceptional customer service and care. Seriously guys - he was delighted. Thanks for giving my young entrepreneur such a great example of how to do business well - great service anywhere is so rare and something to be proud of.
Staff are friendly and helpful. I felt confident that my bike’s tune-up was thorough and completed well.
.....thanks 'fer doin' 'da Work!
The service is always prompt, good pricing. Very knowledgeable staff. Would not go anywhere else.
Nice and friendly service.
Reliable service. Reasonable time
Fantastic as always, sorting one of our 10 Trek bikes.
Alex Lee
Great service and lots of inventory
There is never a thing lacking from service at West Point Cycles.
Congratulations all. Lovely to see Randy and Chris yesterday