Customer Testimonials
clear and upront what needs doing and what if fine
Informative, and very helpful!
Great service, knowledgeable staff
Best Trek dealer in town!
Knowledgeable and fair
Great detailed report after getting my bike serviced. Would highly recommend them.
Quick personalized service.
Able to find prices and product quickly
The best West Point Cycles I’ve been to. HIGHLY RECOMMEND!
West Point Cycles in Kerrisdale is my go-to shop for service and repairs. Bought my Trek at West Point years ago and now get my spouse’s e-bike serviced there too. It’s not convenient for me to get there from Richmond but I feel the service is worth the commute.
great products and service and staff
Very easy to book service. Service tech and support staff were very friendly and knowledgable. This location is out of my way (live in Port Moody) but I return due to the excellent service!
Ray
Excellent service. Knowledgeable staff. Never disappoints.
Fantastic and friendly people who are willing and honest and helpful. When I could not fit my boxed bike in my car the offered to deliver it. Very helpful and courteous.
Amazing team, consistently good service! Very friendly and very thorough; thank you so much!!
Fast, accurate service. Good selection.
Products are great, the people are even better. Eddy, Gurleen, and Angar always provide world class service and positive energy. Keep it up!
A very helpful knowledgable staff and a great product line. Great service and communication. Keep up the great work so this old guy can keep riding.
great staff
The sale price for service was excellent amd the service itself was superb.
everything. Your staff, helpfulness, expertise. And you took such good care of my wife and got her the perfect lightweight city bike.
Great selection of bikes and accessories to purchase in store or online.
everything went well and smooth
Excellent service!!
I can’t imagine better service than I’ve just received at West Point Cycles as I went through the process of choosing my “dream bike”! From finding the right size, model and specs to suit my needs to providing me with proper fitting, safety advice, answering my questions and helping me select the accessories I needed, the team at West Point Cycles hit it out of the park. I also feel confident that the follow-up bike checks offered will ensure that any issues that may arise as I get used to my new bike will be addressed to keep me safe and comfortable on the road.
Your customer service absolutely rocks! Totally outstanding. I travel more than hour to do business there and totally worth it! At times wish had more stock in.
The staff especially Andrew
Friendly, helpful service. Good product selection and prices.
Friendly, fast, competent. Good prices.
Customer friendly staff.
Knowledgable, and presented options on bike servicing.
Staff researched my query about bike battery replacement key and found a solution and price estimate that they conveyed to me when I picked up the bike.
I recommend this bike servicing business......especially now I know that my battery can be rekeyed if necessary.
Wow! Delivery was amazing, ordering was great! I was blown away by the service. So kind and thoughtful from start to finish. Buy local! Support these folks.