Customer Testimonials
Friendly staff was really helpful
The team at West Point Cycles was very professional and helpful. They were able to get my bike maintained a day ahead of time and the work they did was amazing - it was like getting a new bike back.
Ethan is a rock star.....knowledgeable and generous with his time. His enthusiasm for biking and sharing his insights were obvious.....great hire....my vote is to make him manager...lol.
The staff is very kind, helpful and knowledgeable.
Very fast, helpful, & reasonably priced service.
Great service. Great price. Knowledgeable staff! Great experience!
Friendly, reliable and professional service. Always happy to help.
Excellent service, and wonderful staff 😊. I always leave West Point Cycles with a big smile on my face 😁. A BIG THANK YOU 🙏 🤗.
Good service
Thanks for the great service yesterday. Had contaminated brake pads/rotors replaced and head set tightened and tube cut. Worked out cheaper than the estimate. Done quickly on the scheduled day. They were busy, but got good pro service. Thanks again!
excellent service
pleasant and helpful staff
Very helpful person at the counter with respect to getting a new saddle for bike.
Recently I had a late invitation to ride a leg of the 2026 Kluane to Chilkat bike relay in the Yukon. I needed a quick tune, new tires, pedals and clip-in shoes. In spite of this request coming in a very busy season for bicycle retailers, Bob at Kerrisdale fit me in and had my bike tuned and ready to ride in two days. I've been a long-time customer of West Point Cycles (bought my Trek road bike from the location on 10th, I think, about 20 years ago), but I hadn't been in the shop for a few years after a hiatus from riding. Bob and everyone at Kerrisdale didn't know me at all yet treated me with utmost respect, offering friendly, knowledgeable and speedy service. 10/10 for this shop.
Staff is very friendly and helpful.
Trek bike very good!
Very good customer service. Good maintenance work.
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The staff is so welcoming and great at their jobs. Service/repair department. Fast. Thanks
Great service at a fair price.
Personal attention. Knowledgeable. Very flexible
Fast, efficient, and honest about up front repair costs
good choice of components but more importantly the staff are knowledgeable and friendly, that's all a customer wants
Good service, reasonable pricing, team is very helpful
Smile, feel welcome. And the service and finding the solution 5 stars.
I appreciated that you were able to fit in a child's bike maintenance for me at short notice since I was only in town for a limited time. Thanks for being flexible and for doing a good job!
Friendly service with a smile.
Great service, good people and great results.
Staff and bikes are amazing
Very helpful and solved my problem immediately
Very friendly staff. Got my bike in right away, fixed the same day.
Friendly and helpful staff. Good communication and proficient technicians