Customer Testimonials
Great service
the items was shipped and received quickly.
Awesome team!
Always great service here. Staff know what they are doing.
Very good
Great staff members. Friendly!
Answered the phone, checked on product availability and set it aside for pickup. Friendly staff and clean, organized store. All good!
Fast service, reasonable cost.
Always helpful, friendly, and welcoming staff.
I've been shopping at West Point for many years and always been happy with the service. I've referred quite a few people to your shop.
Great staff and service, top notch
Awesome staff! Friendly, helpful & efficient!
Good product selection presented on a good online platform.
Quick order fulfillment.
Great bikes ..... even better customer service !!
Great customer service.
Bought replacement mirror assembly online for p/u at store.
Mentioned to clerk in passing I only needed the mirror and
the young man at the counter found just the mirror part only
saving me $28.
A definite improvement over the previous ownership of this store.
Will definitely be back.
Staff are always very helpful.
Fast repair, reasonably priced.
Sales person Rain was very helpful
Excellent service, professional, helpful and had what I was looking for in stock.
You guys are awesome! Best service and sales team in the cycling industry as far as I am concerned. They guys really care and are the most knowledgeable in the city wrt bicycles and provide tremendous value in follow up customer service service.
Very friendly and accomodating staff
Fast, friendly , competent service
We were treated like actual people! What else to say?
Great service and customer support!
I ordered cycling glasses online and picked them up in the store. Delivery was quick. While in the store I test drove a bike. The staff were knowledgeable and helpful. Positive experience
We are middle-age, first-time ebike owners and your sales team was very nice to work with. They were helpful and knowledgable and while they made great suggestions, they were never pushy. The store had everything we wanted available and the team got us set up and out the door in very good time once we had made the decision to purchase.
They go above and beyond. I dropped my bike off for servicing Saturday afternoon, hoping to be able to go on a ride the next day. They weren’t sure if it would be possible and apologized. Later that evening a got a text saying my bike was ready for pickup. It’s Sunday morning now and I’m going for my ride… it wouldn’t have been possible without West Point Cycles; thanks guys!
You offer a wide range of quality products and your staff are knowledgeable and friendly.
Excellent service and very knowledgeable staff
The customer service is amazing! Thank you Ben!