Customer Testimonials
Service quality
Stopped in for some new gear for my TREK bike, was able to purchase & have gear installed on the spot.
Your employees did a great job to address my needs.
i am sorry i dont know the persons name who works the front register but what a pro. No kidding, I have worked 40 years in large corporate retail and we always strive to make that first imprssion with a customer awesome. Thats exactly what this young man did, he immediately greeted me upon store entry, dropped what he was doing, determined what tube i needed, went and got it himself and checked me out. All with speed and a smile.
Great job.
Stuart
They stayed
Open after quitting time and had the tube we needed for a stroller Very friendly and helpful
Friendly helpful and fast service
Derek is a good communicator. He and staff are mindful to look for bike areas and parts that need repair and/or replacing.
The staff is excellent and the service is just as good as the inventory. Al top notch.
Staff at Laguna Niguel Location is so good. Avid riders service is top notch. Velocare worth every penny and gets owner to bring bike in regularly to keep in tip too shape.
Great customer service, with good knowledge on every item in store!
Great customer service!
It was great. My bike is as good as new.
Very happy with the service.
Also buyers should consider Velocare if they ride a lot. I am glad it was offered to me.
Fast and easy repair and excellent customer service!
Answering their phone, prompt service, well equipped, knowledgeable!
Highly skilled mechanics and sales manager.
Every one is so helpful and kind.
If you need something done to your bike it is never a problem. Excellent products and service.
Thank you Jax’s.
Great service!
Jose did a great job fixing my bike and servicing it as well. He knew that I wanted to ride early Saturday morning, so he stayed a bit over past close to finish the repairs and time for me to arrive from work. That was really cool and I very much appreciate it.
Thank you.
Great personal service!
The best knowledgable, helpful and friendly workers especially Luke and the general manager. Definitely recommend them! Best and easiest service and they taught us a lot and took their time to show us and teach us everything about my son's new bike and everything we needed. So thankful.
i went in to buy a new seat cover for ny bike and ended up buying a whole new seat, i had the best sales person by the name of Craig who hleped me and offered some really good advice to me to get me started on my new adventure of bike riding.
the store is very clean and the employees were all very nice.
craig was very nice to offer to even attach my new bike seat for me. Gave me great suggestions on how to clean my bike chain and what to do to make the ride more comfortable for me.
i will definitely recommend this store to anyone who needs any information on cycling.
thank you
Name removed
Thorough and prompt.
Knowledge of available options and ability to quickly diagnose repairs needed.
David was fantastic explaining my new Trek bike and setting me up for success. Incredible product knowledge and enthusiasm.
Joe was great. Fixed the issue I brought my bike in for and pointed out other issues which he fixed. Thanks!
Jimmy does a great job of taking care of the customer. I never feel as if he is trying to "sell me stuff', but tries to find out what we need and what would work best. Feel like I can trust him.
Kind and helpful!
Your customer service is second to none.
Prompt service!!
My request for Vanila GU was handled as requested of ordering due to out of stock.
Seems the customer who visit the store are satisfied with the customer service received.