Customer Testimonials
Very good
Very good service!!... all the time ....kind and helpful
💯 % recommend
Helpful
Your customer service took all the time I need it to make a decision to buy a new bike. This is my first time.
Very friendly staff
Friendly, very pleasant staff. Quick turnaround on Velocare services. They keep our e-bikes in tip top shape.
Vince is a nice person to work with. He knows my bike and is very knowledgeable
Recently, I had several questions regarding tires and tubes and was politely given information and suggestions. I have visited and shopped at Jax in Yorba Linda many times and think the service is great.
Mark was helpful and friendly and place looks nice and clean
Will did an amazing job fixing the gears on my diamondback. Service was done in one day and the customer service was amazing.
Great customer service, all of the necessary bike maintenance tools and parts, only quality bikes and best of all they sell intense bikes.
Sales person was super helpful and gave me great service.
The team and the service is awesome.
Thomas is incredibly helpful and was very knowledgeable. He answered the extensive amount of questions I had and was incredibly patient with me. He was also able to get a replacement bolt for a slash 9.8
Jeff was also very friendly and knew a lot about the different mountain bike models and Bosch e bike system.
Awesome shop, would absolutely recommend to friends In the area.
Very helpful
Nice people and very skilled.
They have a good selection of products, and they helped me with an 'off' request...a screw fell out of each of my cleats on my shoes, and they gave me a couple to replace them! I appreciated that. Having tire pumps to use is a nice service, too. They are looking out for the cycling community.
Very helpful, friendly and fast, thank you!
The Sales & Service dept staff are excellent!! I’ve purchased 4 bikes from that JAX shop and I have nothing but great things to say. Braxton, John, Nick and everyone in the Service department are knowledgeable, professional and friendly.
The service department has been amazingly helpful and competent.
I was on the way to Tour de Palm Spring on a Friday afternoon, and while loading my bike in the car I saw one of the cables shredded. I took a risk and started driving, started looking for a bike shop in Temecula. Luck would have it, I came across Jax Bicycle Center, I walked in with my Bike and Jeff ( Great person) asked what I need, I told him what was happening to my bike , he took my bike, fixed it and sent me on my way. All of this in 30 minutes WOW. Great Service, Friendly Peeps and wished we had one of these shops in S.D.
Guy took hus time to explain to me how to clean my bike.
I liked the hospitality and the professional, friendly and fast service, knowledgeable about their work.
Thank you
staff is always friendly and knowledgeable. service is timely and no surprises
First time visiting. Both employees were very helpful and looked at my repair immediately. I browsed the store as they tended to my bike.
10 minutes later they came back and stated everything was fixed! They also stated there would not be a cost. I was surprised and elated at the timing and price. I then loaded my bike, when home, and suited up for a ride. Still feeling great about my experience at your store, I rode straight there; purchased a new helmet and glasses. No, I did not need either one right away, but the customer service was so high that I wanted to show my appreciation.
I am not sure if this is normal for your company and/or location. However, I will share this story numerous times and be back myself. You have gained a customer for life!
THANK YOU!
Quick service to repair a tire and reasonably priced.
Friendly and helpful employees, clean store.
The Team from the Irvine store does a great job with bike maintenance and customer service.
Very nice service, no hassle
Outstanding costumer service.