Customer Testimonials
Upon my arrival, your personnel were business-like yet personable. The problems with my bike were quickly assessed and adequately explained to me. Recommendations were made without any pressure applied. All costs were upfront and seemed to be fair. I was told that the work would take two days and it took two days. 28 hours after I brought my bike in, I was contacted by phone and text that the work had been completed. Your personnel showed me exactly what work had been done and loaded it into my SUV. The following morning, I took my bike out for a ride and all of my concerns had been adequately resolved. I have owned this bike for five years and have only used JAX for repairs. I have always been pleased with the service I’ve received, your workmanship, and pricing, and that is precisely why I’m a return customer.
Service was good. Staff was friendly and responsive.
Very clean and organized local bike shop
The customer service was great! He knew exactly what was needed. He explained everything step-by-step on what he was going to do. He made me and my kids feel comfortable on the work he perform on my kids bicycle.
Guys were cool and seemed to know what they were doing.
I got the power 4 and Jon made it a great new bike experience. He is very knowledgeable and very professional.
The electric bike is wonderful. Enjoy riding it the past 2 days. Great ride!
Neighbourly professional can do service.
Customer service
The precise inspection , the kindness , and fast repair was excellent . Don was very knowledgeable and cared about customer.
Great customer service!!
Very helpful and caring customer service!! Thank you!!
I appreciated how hard the mechanics worked for me when they really didn't have to. They were super friendly and went above and beyond to help me out.
Trek & Bontrager quality products are always available and Nick, Braxton, John & Nerman are the best!
Love our bikes!!!!
Don is the MAN! So helpful and knowledgeable - always takes the time to give me tips and recommendations no matter how big or small the ask is.
Products are a bit pricy but the customer service was excellent.
Just bought tires this trip. All was great as usual
Thank you for high quality of your service!
Friendly, knowledgeable, and informative
Employees were very helpful and friendly.
Nice and helpful
Customer service was excellent. I was in and out quickly with the bike I wanted.
Excellent customer service. Knowledgeable staff without the smarter than you attitude. Always helpful.
I have always received great service, and they are very knowledgeable and helpful.
Don’t remember his name but the person no helped me and was great
The professionalism of Jesse - the Service Manger who took the time to replace the snapped cable at the hood of the handlebar. The Dura-Ace shifter is extremely difficult to work with and he worked diligently around high precision components. I rode my bike afterwards and was very satisfied with the performance of my bike.
Very caring staff interested in me as a person and not just another customer.
Great customer service!
Team Managers, Jason and Lee, make the place awesome! Best bike store in Orange County. Thank you for being so nice to me. I appreciate You! Happy Riding, V8cki