Customer Testimonials
Good knowledge and repair skills
I went into Jax’s desperately looking for some help finding a charger for my E bike after the company went out of business and I was no longer to order a charger from them. I had visited several other stores and nobody really wanted to help or put the time and effort in to locate a charger that would work. I was fortunate to be helped by Andreas who was willing to help and did research to find a charger that was compatible with my bike. He went way above and beyond and I am so thankful to him.
Jax’s is lucky to have such a kind, caring and compassionate employee, in Andreas.
Very knowledgeable and personable staff.
perfect welcome as usual
Representative was very helpful and knowledgeable!
Very professional, great variety of bikes
The quick turn around of bike service
Competent staff
It was a pleasure to come in and look for items that I needed. I was greeted and had help finding my items. What a great experience.
First time at the store and people and selection was great. Will come back.
You were open and had what I was looking for.
Great inventory and great custgomer service
Courteous, helpful and knowledgeable staff.
Jax staff are helpful and friendly. Paul instantly made us feel welcome and went out of his way to ensure my daughter was comfortable and excited about the right bike for her.
Personal, local experience, willing to price match. Understands competition and that local riders have a wide choice of where to shop nowadays!
Amazing customer service!!! The employees were kind and very knowledgeable about their bikes. They were able to find 2 e-bikes on sale and in stock at another location and have them shipped the next day to the Huntington Beach store. All of the searching and phone calls to arrange bike transfers took place after closing too. I would definitely recommend.
Honest and reliable service
The people, especially Joe are super knowledgable and helpful.
Service was fast, friendly and effective
Good employees great service. Everyone everyone was nice customer service was great. They really know that they’re talking about with their bikes and every item that they sell in the store. I recommend everybody support a local bike shop great experience my kids gonna be happy with the bike for Christmas thank you guys.
Knowledgeable staff, availability of products
I’ve been going out of my way to Jax Bicycle for four years, even though I pass several other bike shops to get there, because they’ve earned my trust. The service is consistently fast, thorough, and dependable, and the staff clearly knows what they’re doing, they diagnose issues correctly, communicate clearly, and the work holds up. If you want a shop in Orange County that treats your bike like it matters and delivers reliable results every time, Jax Bicycle is the one.
Don and the team are very helpful and welcoming and got the bike fixed for my son with a very quick turnaround time.
Great store and service!
I had a repair done, it was done fast and very reasonable..,Al, employees were very knowledgeable, help and exceptionally friendly…
customer service is awesome, Braxton, Nick and others who work at Jax are genuine real people who care about their customers and of course bikes.!!!
My sales person was very patient and informed. I greatly appreciate the authenticity and willingness to help me find the right bike for me.
Thank you,
Carlos
PS
It was the older tall gentleman. I forgot his name.
Customer serví was great!
The JAX team offers world-class customer service. Everyone there goes out of their way to help you. Jesse in the Service Department deserves a special call out. He is extremely helpful.
Everyone was so friendly. Paid a flat rate for assembly. Courteous and timely. My family and I will come back for future bicycle-related needs.