Customer Testimonials
Excellent service department. Fixed my bike right away.
Very helpful sales and service. Friendly and knowledgeable. Love my new bike
I like knowing Jesse is going to be there if my bike needs help. Jax usually has in stock what I came in for. This is a warm feeling place to go, the staff makes it that way.
We loved that we were not pushed to purchase the most expensive bike, we were recommended something that would work best for our child. Our rep answered all our questions and gave us time to think things thru. We would definitely recommend our friends and family to go to this location.
Friendly attitude of associates
I needed an e-bike tire replaced due to a damaged valve stem last week. They helped me out right away ... within ten minutes i was on my way. Thanks for the quick service repair.
Ian helped me and he was awesome! He jumped in to quickly fix my bike and had it completed within a couple of hours. Excellent service!!
Johnny and Nick were fantastic!!!! They were informative, and set me up with a great Trek Fuel+ for the summer. Inventory around the country is depleted, but they were able to track down what I wanted.
And while doing that, they serviced my Specialized Stumpjumper while I waited.
Truly great customer service.
Good staff
Anders was very friendly and knowledgeable and made great recommendations of products that you had in stock, and explained how to use them.
What brought me back was how the shop handled real problems, honestly and on the spot, instead of hiding behind appointments or upsells. Other shops I’ve used tend to be vague about actual issues, only push their preferred products, and do the work they want to do rather than what the bike really needs. As a specialist rider who can do most of my own wrenching, I come in for professional tools, experience, and a second set of eyes—but it’s easy for shops to talk down to riders like me or misread what we’re asking for. This shop did the opposite, which is why I returned.
Most recently I brought in a period‑correct race bike from around 2012–2014. It started as “just” a stuck pedal, but in reality the bike had become a fully unridable garage queen, and I was torn between fixing it or parting it out. I opted for the top‑tier service level, knowing it would likely be a lot of work and that problems would surface. It did end up needing a new crank, and the job took about a week, which I felt was reasonable given the age and condition.
What really sealed it for me was the follow‑up. After the work was done, the tech, Clay, called me, thanked me for bringing in the bike, and spoke to it the way a fellow connoisseur would—he recognized what it was, how nice it is as a period piece, and how much effort it took to get it right. I told him I fully expected complications and was happy to pay for the proper level of service. I left feeling both rewarded for entrusting the bike to them and genuinely appreciated for my mindset as a rider and owner. Because of that experience, I’ll be bringing my other bikes here as well.
Awesome customer service! Misty went out of her way to assist me with my inquiry and purchase. She took the time to incorporate my needs along with her own unrelated tasks for her job! Just outstanding customer service!
I appreciate all the staff at Jax as they also made several attempts to follow up with me by phone.
Joe and the Jax team were awesome. Great experience, will definitely go back when it comes time to buy my next bike.
Excellent personal service by knowledgeable associate.
service was fast and great people working there
Jax Bicycle is killing it! Congratulations on the awesome location in Costa Mesa. Always appreciate everyone's hospitality when I come to town.
The facility is large and laid out well. Bicycle mechanics are responsive and knowledgable. The service on my tuneup and tire purchase was great.
Great customer service. Sales person helped me choose the right bell for my husband’s mountain bike and explained why it was a better choice than others. Would definitely recommend Jax
Packaged well, shipped quickly, and great customer service with the call ahead of time to advise when it would be sent out.
Great customer service, friendly and professional.
Electra bicycles
The customer service is the best!
Super friendly and knowledgeable staff
Your services were personalized. Options were shared. This discussion was greatly appreciated as were the repairs you made to my bike.
Very good service and nice. Awesome.
Very professional.
Sales staff are knowledgeable and polite. A great place to go to purchase or have repairs made to your bicycle!
Very prompt and excellent service
Fast efficient and knowledgeable.
Staff is knowledgeable and provides quality service