Customer Testimonials
Friendly staff.
Trek bikes (2 bought here), service and staff are very professional. Always a pleasant experience to shop here.
Friendly, courteous and very professional staff. I came in for routine maintenance and they were very helpful in getting the parts and service that needed to be done and didn't push any unnecessary products or services that I didn't need. Cameron helped me out the inspected my bike and explaining carefully what he saw and what needed to get done.
Service provided by your staff. Paul assisted me with a purchase of a new bicycle, made easy and painless. I greatly appreciated that
Quality, we have purchased 3 bikes over the years and all were well made and lasted until we wanted another model. Extended warranty works! Friendly knowledgeable staff.
Good selection, great customer service
Very, very friendly service
Prompt service when you come into the store and prompt turned around with service
Nick always take the time to help to make sure what your really need.
You feel more welcome compared to other stores.
Your service people do a great job
Great service. Reasonably priced for repairs
The retrospec trek bicycle is quality since manufactured in San Diego and the service is fantabulous with Jax staff having such a compassion for cycling and extremely knowledgeable
They were all so genuine hearted and this was greatest gift to our hearts since wanted my birthday gift from husband to be him being cancer free , healthy & happy
But you made his heart smile with him purchasing the bicycle that made my birthday more special this year
Thanks for xtrs kindness with this bicycle purchase journey
Great customer interface, product knowledge, convenient location
The service is great. Jesse the service manager always does and good job and takes care of my bike. He even stopped what he was working on to help me with a loose bottom bracket when I rode in unexpectedly. The Huntington Beach store is always clean and organized and the staff is professional and courteous. My only negative comment is that service is a bit expensive for me. Otherwise I would recommend JAX to anyone needing quality service for any bike. my final comment is that the Trek products are very high quality and highly desirable.
Jessie was great in servicing my flat and getting me back on the road. I ride every day. It is my daily stress release. He took the time to replace both my inner tubes after I had a pin hole leak in one of them creating a slow leak. When I called Jax, I really appreciated he told me he could change out my leaky tube in about 20 minutes. This meant I wouldn't have to go without a ride that day. I count on a ride every day. Even the rainy days I check the weather reports to see when the windows are, so I am able to get in the ride. Rarely does it stay wet all day long. Riding on the beach trail smelling and seeing the ocean is a luxury I love.
After I got there, I asked if he could also change the other tube to prevent a repeat visit. I also picked up a new rear light to replace my broken strap old one.
I have always found a friendly professional atmosphere and a can-do service attitude in past servicing experiences.
They are not the low-price shop, but good service and availability is a big part of my equation.
Staff is great there. Always great service. Will keep coming back!
I’ve been to JAX Bicycle Center a few times now, and my experience with Paul and the rest of the team has been exceptional each time.
I first met Paul a few weeks ago when I stopped in to look at different electric bikes. What immediately stood out was how knowledgeable, patient, and genuinely helpful he was. When I came back, I received the exact same level of service, which says a lot about the consistency of this shop.
Paul took his time walking me through the different bikes I was considering, explaining the features, differences, and pros and cons of each one. He answered every question I threw at him and never made me feel rushed. He even took me out on a test ride, which gave me a chance to really get a feel for the bike and ask more questions along the way.
Probably my favorite part of the experience was the complete lack of sales pressure. At no point did I feel like Paul was trying to “close the deal” or steer me toward the most expensive option. Instead, the focus was on giving me all the information I needed to decide what worked best for me. That’s exactly how buying a bike should be.
The rest of the team deserves recognition as well. Everyone I interacted with was friendly, attentive, and clearly knowledgeable about cycling.
Great customer service, knowledgeable staff, and a genuinely no-pressure environment. If you’re shopping for a bike, this is definitely the place for you.
Fast and easy smooth repair , all the mechanics there are so helpful
I appreciate the great service from Wyatt Barnes. The work was great and the final price was fair!
They were very friendly, very helpful and very knowledgeable
Very very knowledgeable and willing to help. Great customer service!
They were very helpful with my older tricycle. Fixed a few things we were having trouble with.
Staff is the best and very knowledgeable. They always take care of me.
Amazing shop - large selection of bikes to try for all types of riders. Lots of other parts and accessories and a supremely excellent team.
The bike was ready when promised professionally tuned up delivered at the time agreed-upon.
The service is outstanding and always super helpful and friendly!
As a five-time mayor of the city of Temecula, it's important to me to keep my purchases local. I could have bought my bike online, but I found that Jax had the exact bike I was looking for. I went down to the store and took it for a test ride. They were very helpful and answered all of my questions. They anticipated my questions and answered some of them before I could even ask them. The store is very large and has a great selection, and because maintenance is inevitable, I took a good look at their service department. They offered me a flat tire insurance policy, which was more than worth it, especially because I was buying a rear motor e-bike, which is very difficult to repair for flats. So, for a a small fee now. I will save a great deal of money later. The bike I purchased was a Trek FX1.
Good, caring customer service, all requests have been answered :-)
Staff is friendly and kind. Availability of products.
Staff is friendly and helpful.
Quick service.