Customer Testimonials
Don and his team were fantastic! I had a challenging problem with an e-bike, they diagnosed the problem, secured a warranty claim, and had the bike fixed at minimal cost. Their communication throughout was clear, and constant. I cannot recommend their services enough!
I really like how friendly the guys are. everytime I come in there they’re always quick to help me and also very quick to repair my bike and get me the products that I need.
Knowledgeable staff
Premium components at very competitive price. Knowledgeable and attentive staff make it a very pleasant shopping experience.
Professinal and very helpful sales and repair persons
Great variety of products and excellent repair service.
I’d give this place a 100
Star review of if I could. I had to leave town for a bit and needed a place to store my bike, obviously I’d gladly pay. I wanted it serviced anyway any there where happy to work with me.
I also had them pack up my bike to ship. Bike flights was being a pain and requesting all these pictures. I offered to drive down multiple times and the staff said no need, we can get those for you. Super helpful.
Idk what socal people do for thanks but I’d for sure love to buy this place a round for all the help !
Good customer service
Jax carries great varieties of bicycles. The services were straightforward and Nate called us when the product is ready to be picked up. When we picked up the bike, Don explained to my son how to change the gears, lock the bike, and educate us on necessary accessories for safety purposes.
Jax stock a great range of bikes and products but what really makes Jax stand out is the service. Misty took a genuine interest in finding the right bike for our son and remembered us at the 6 month tune up. This level of customer service is rare these days and is the reason that we’ll keep coming back to Jax.
Thank you Misty and thank you Jax.
Employees helping customers.
Jose and the entire crew were fantastic and extremely helpful to work with. Really appreciate the extra effort in making my bike function like new again!
I purchased a Trek bicycle yesterday, Jan 23, 2025. Johnny B helped me. He was patient, knowledgeable, very helpful, and professional. Johnny B is the reason I would recommend Jax.
Friendly staff
I really like all the guys at Jax Bicycles in Laguna. So real, genuine and work with me with upgrades to my Treks and services.
Braxton is awesome, and it trickles down to Nick, Johnnie and the others.
Great store!
Friendly and thoroughly knowledgeable staff 😊
Quality products and A1 service. Associates were very helpful!
Fast friendly service. Highly recommend.
You're team was great. I was watching a Youtube video when your ad came on. I've been thinking about getting back on my bike and started to clean it up. But it seemed like I might be having a bearing problem with my rear wheel. So I took the wheel in and the first thing they did was a quick inspection that showed there was no problem with the hub or bearing, just a broken valve stem (the tire was flat) that was flopping around and causing the noise. That was great and so I spent the money I had had planned to spend on the fix and bought some other accessaries I'm going to need to get back on my bike. Thanks
I bought my bike from JAX and wouldn't go any place else long time customer. the service is excellent. I was going JAX when calworthington dealership was across the street.
The service and staff are excellent, friendly, helpful, and knowledgeable.
Top quality products. Ison is courteous, professional, and easy on the eyes. As in, hot.
Friendly and knowledgeable
Don was so helpful! It is a pleasure to bring my bike to Jax for service. Great advice and reasonable prices. Thank you!
The professional service they provide is great. They know their products and offer advice based on your needs. Eddie has always been helpful on a regular and emergency need basis.
Fast and reasonably priced service
Eddy was an excellent rep for the shop. Helped us identify issues and helped to resolve them all.
Service was great,Jeff is an absolute legend !!
Always friendly and quick!
Great service.