Customer Testimonials
Everyone is trained to make product recommendations that make sense
We really appreciate the service we received - especially the great customer service, and especially from Jeff. We fell listend to, our bicycles were well taken care of, and we now feel like we have safe bicycles to ride. Thank you Jax for the great service!
Friendly and professional. The technician is never trying to "upsell" me which I really appreciate. Subsequently, given this trust, I know that what the technician is recommending is what my bike needs. Thank you!
Personalized service! Dave and his associate were wonderful with our two 7year old grandkids assisting them to find a bike that fit! The boys were even able to test drive different bikes outside. The bikes arrived quickly. They each received a stickers sheet for their bike helmets too! They love their new bikes from JAX Bicycles!
Super friendly, community store and I trust them!
Fast, accurate, friendly and inexpensive service.
The products are great. I bought a few tools from Jax and the employees are friendly and highly knowledgeable.
Good quality
Very knowledgable about the bikes and gear. The staff is very friendly and welcoming .
The service I got was friendly and fast.
Customer service is superb. Answer all my questions and have the repair done on time.
Excellent customer service!
I have found Jax Huntington Beach carries quality products at competitive prices. But the best thing is their service. Jesse, the service manager, sets the example with his willingness to help you. He has answered all my question made sure my bike was completely ready to go whenever I have taken it in even for a minor concern.
Misty was AMAZING!! Very informative, friendly, encouraging!
Courteous and professional. The work to be done was clearly explained to me and I was offered a better protection plan for my bicycle. Repair was done in a timely manner, and I continue to be a happy customer.
Excellent product and service. They went out of their way to help me find the bike I was looking for.
Great service !.
The staff is super easy to work with, and they fix my bike quickly.
Friendly staff
Thomas provided his usual professional, friendly, informative and quick service. It's always a pleasure to. It's always a pleasure to visit JAX.
Good service from friendly staff member.
Great WILLINGESS to help me with an unusual issue.
Knowledgeable people who know their product
The store is very convenient. it is large and all the staff are professional, friendly and courteous. I appreciate the quality service and would not hesitate about returning.
Thank you
Perfect service
I've been shopping here for 13 years and everyone has always been so helpful.
The employee who served me was friendly and helpful.
The staff are friendly and very knowledgeable! I wouldn’t trust my bike to anyone else!
I was looking for a fender for my bike, but I couldn't find the one I needed on the shelf. The lady working there (I forgot to ask her name) went to the back and brought it out for me. That was really nice and helpful. What I appreciate most about your shop is the customer service; the staff always serves with a positive smile on their faces. Thank you for your excellent service!
Friendly. Though understaffed that day, we had a problem that the tech easily identified and tried to squeeze us in to fix it.