Customer Testimonials
I was very pleased with the support I had for my off-brand bike. I was afraid that Jax would be unable to help me since I didn’t buy the bike there, but the technicians were very friendly, helping me unload my bike from my car to bring in for inspection on the damage to my tires.
I was patiently supported and offered solutions to fix my tire and one of the solutions would cost me more up front (protection plan) but ultimately be better for me. Initially I declined and the technician happily proceeded with the basic repair, but while he was preparing my work ticket, I had a chance to reflect and ultimately decided on the protection plan. He happily switched up everything to support me.
I appreciate the technical knowledge, but great customer service and willingness to help really matter as well. I believe both happened :)
Everyone was very helpful when picking out the bike. They assisted with the seat and explained all the tips and tricks of my new bike very well
I brought my trike in to be assembled and the staff was very nice, explained to me how long it would take and that they would send me an email when it was ready.
They told me the date it would be ready and it was ready to go.
THANK YOU JAX!!!!!!
Theresa N
Service was quick and polite.
Friendly and helpful staff
I was impressed with the knowledge of your employee that provided the services. Furthermore, he was pleasant and accommodating.
Professionals, fast, and great follow through in treating customer concerns.
everything
We have always had the correct repairs made and on the time frame that was effectively communicated.
Good selection of bikes and accessories. Staff knowledgeable and helpful.
Fast, efficient service by knowledgeable and friendly staff.
The staff at Jax is always helpful and friendly. Ordering the Thule was easy and the parts arrived quickly.
Like that the shop actually have nice designed jerseys for women. Rare to find in any bike shop.
Employees were helpful and friendly too.
The engineer was extremely nice, fast and knowledgeable and professional!!
Fast
Great customer service. Everyone interaction was excellent. Thank you all for your help
Brandon was helpful, professionally knowledgeable, efficient, and friendly. He took care of my bike as expected and on time. Thanks Jax.
Each time everyone was so helpful . Great service !
Thanks again!
Great service,premium products
I like the customer service.
Helpful staff
Very fast and efficient service. Brought in a flat tire. It was fixed within a few minutes while I was paying.
Your team is always willing to help is well informed and just all around easy to deal with thank you very much
Staff very attentive and knowledgeable. Got my bicycle back in the given amount of time. Very happy with the service.
Professional, efficient, timely and good customer service
Manny and the entire team give you the time and answers every question you have. Very well rounded with all the product/bikes and accessories.
Highly recommend Jax , they take care of the customer
Misty and Jesse have incredible customer service skills. The store was very busy, but I could tell every customer in the store felt welcome and valued. (As did my husband and I) They're knowledgeable and kind, and they make you feel like family. We are planning on returning shortly to purchase a few more items. Thank you Jax in HB!!
Awesome folks, very knowledgeable. Support great products.
Great customer service with a lot of knowledge.