Customer Testimonials
Great customer service! My husband has physical limitations due to Parkinson’s disease. David recognized his need for a bike that would be safe to ride while giving him the exercise and enjoyment he wanted. I can’t say enough about David’s expertise, commitment to customer needs, empathy, and patience with someone who needed extra support. Absolutely recommend JAX Bikes Irvine!
Jeff is great to work with regarding repairing and maintaining my bikes.
The staff is very friendly and welcoming. I needed work done on my strand cruiser and the technician got me back on the road so I could ride it before bringing it back in at a later date. This was done at no charge, which impressed me. Old fashioned customer service is a quality that is a rare find these days.
I did bring my bike back and they did an excellent job, notified me of a change which actually cost less than they quoted me. Thank you to the staff at Jax, I trust them and would recommend them to anyone for repairs.
Very friendly and personable with excellent professional service provided in a timely manner.
Great customer service, quality, and to the point. I like quick and to the point which is what I experienced and appreciated that 👍
Ease of Customer Service, no pressure, honesty.
Friendly knowledgeable staff. Fair prices.
Great shop but please no nore emails
appreciate that they replenish tire sealant on a walkin basis
Excellent service! Anders is THE MAN!!! He answered ALL my questions and was very knowledgeable and helpful. He helped me test ride different bikes and dealt with me being indecisive and got me set up with a great bike in the end.
I’ll definitely keep coming back!
Product well placed & furnished. Service friendly & knowledgeable.
Professional service and evaluation of my needs on my bike. They went out of their way to help me get the work done that I needed and we’re very respectful and kind.
Staff is knowledgeable and friendly.
They squeezed my bike in for service when I know they were very busy. Got me back riding the next day which I appreciate.
The staff is friendly, helpful, knowledgeable, and competent.
Went in Friday to get a broken chain and a bent cassette replaced. They told me it would be ready by COB next day and that they would go over the bike for me before it was done. They called about 1 the next day and let me know my derailer was also bent. About an hr later all work had been completed including the work on the derailer I didn’t even realize was broken. They went the extra mile to make sure my bike was ready to ride. Next day I rode the bike and it broke one of the teeth off the cassette. I called Jeff and he told me they would swap it out no problem. I took it in they put it up on the stand and dug into it right then. I expected they may replace the single gear that broke since it was a brand new set.
They replaced the entire cassette and didn’t charge me anything. That is costumer service and standing by not only their work but also the product they sell.
I have also bought a bike for my wife there a year or so ago and they went the extra mile to get it set up just for her.
Defiantly a place I would recommend and will be a continued customer. Note I have a bike shop 5 min from my house but because of the costumer Service I’ll drive 25 min to Jax’s
Thanks Jeff
Amazing customer service the staff is amazing and so is the whole shop
I came last minute to get my bike fixed due to my car being in the shop i felt bad being one of those types of people who come when the store closes in 2 mins but they saw how I desperately needed my bike fixed since it was my only way to get to work and the whole team went above and beyond to helping me out great service and as well took a lock and air pump definitely coming back to get my bike serviced for next time!
Very kind.
Your staff are always courteous and friendly AND they know your products
Purchased my first bike in 20+ years from Sherrie. What a pleasure it was working with her. Completely explained the process and when I could expect to receive the bike as well as the extended warranty and Jax Lifetime flat service. Thank you!!
I SENSE GENUINE CARE, KNOWLEDGE AND CONCERN WHEN WALKING IN TO THE STORE
Said what they were going to do to tune up my bike. They gentleman was personable and professional
Friendly and courteous customer service.
Helpful, knowledgeable, friendly staff. Shout out to Thomas and Tim.
Prompt friendly service!
Great staff and efficiency. Your turn overs for bike repairs are fantastic. Your staff is always friendly- Long Beach shop. Moving forward I will come here for all my MTB Needs!
Everybody is kind
Jax is my number one bike shop EVER. I feel truly valued as a customer. Every time I walk through the doors I am welcomed and treated like family.
Good service, fair prices.