Customer Testimonials
Trek is a solid brand. The employees are very knowledgeable and are usually friendly. In my eyes, the only opportunity for improvement—when the store gets busy, the friendliness gets strained a bit.
Came in with shifting program which required a new shifting cable. Andrew replaced while I waited. great service
Fuel exe great bike
The staff are very knowledgeable and share their experience to help you gauge you needs and make choices. They are very helpful and attentive and listen to every question; providing legit help. They made my purchasing experience a good one and did a great job with my tune up after 7 months on the road. Thanks!
Very friendly service and had what I needed. Thanks
The staff is always helpful. In my recent service request Nate did a great job of getting my bike ready quicker than anticipated.
Service was fantastic. Love the gloves!
Michael the mechanic was super friendly and informative.
Professional work with quality parts.
Very friendly atmosphere, good customer service, knowledgeable of their product.
Knowledge and friendliness
Th guys were quick to help, friendly, and solved my issue quickly. Enjoyed my experience
Friendly and knowledgeable staff. Good options of products
Too fast and very nice job.
Everything, start to finish!
WE where on a ride and my wife front derailleur cable came off. I could not fix it. so we stopped at jax's and they were able to fix the issue without leaving the bike overnight. thanks again
Very helpful and informative
very well stocked with parts and friendly helpful and knowledgable sales and tech people.
Everyone is very helpful and nice.
Jax rules. Always up front, always on time. Never a bad experience.
Professional and personalized
Products are good and I felt like I was treated fairly and service was done in timely manner
Mechanics do a great job and are very knowledgeable.
Friendly, knowledgeable people
I recently went to do some repair work at the Jax Bicycle Center in Irvine. The representative quickly identified the problem and explained to me what needed to be done. They repaired my bicycle quickly.
I have been riding Trek bikes for 20 years. They are great. This positive experience with the Jax Bicycle Center will ensure that I'll be riding the Trek in the future.
Knowledgeable and quick to find solutions
Jax is awesome. They're very easy to work with, caring, responsive, and have always been great to deal with. I purchased a bike from them about 6 years ago and I keep going back if I need service or any issues. They were temporarily understaffed the day I went in and they still worked hard to get everything done and completed on time.
I keep seeing the same faces there over the years so I hope that means they treat their team well. I'd highly recommend this place!
Jonathan was extremely professional and helpful in my bike search.
There is a wide variety of quality products available. The customer service is outstanding.
I was in with my new bike shopping at JAX’S for accessories. The sales associate listened to what I was looking for and in a Very professional knowledgeable way produced exactly what I wanted I couldn’t have asked for better service and a better store to shop for my bikes needs They will have everything you need BIKES AND Accessories
Happy customer
C. Cannon