Customer Testimonials
The service and helpfulness
Jeff helped me out with everything I needed. You’ll get great customer service here.
Quality & Friendly
I have always gotten great service. These folks really enjoy providing information and answering questions.
I went in to simply have a tube replaced on a front tire. I ended up replacing the tire and a tube. The work was done on the spot in less than fifteen minutes. The store was very busy and I appreciated the time the technician spent with me. He could easily have said we're backed up and pick it up next week but he fit me in. Appreciate the help.
The product was in stock and the service was wonderful.
Great customer service
Jeff and Frenk went above and beyond to get my wheel repaired.
Frenk quickly diagnosed a troubling creak (I was in to buy a new BB) as a rear wheel problem: he stayed late to diagnose the problem as a broken axle. He followed up with an email with links to parts he couldn't get through his channels.
Jeff stayed open late on a Saturday to coordinate pickup of the rebuilt wheel so I could get a ride in Sunday.
They were both super helpful Monday too, fixing a minor issue.
Great service, it was really appreciated.
Staff knowledge to steer us to the right product, not necessarily the most expensive product.
Much applause to the Team at Jax Murrieta. Honesty, kindness, and understanding from each of you guys and gal. I am so pleased with the purchase of my mountain bike and the service that I have received after. I even referred and son's to Jax where they both got excellent service for maintenance. They will both be back to see and well as I. See you in another five months!!
Tanner and Clay are great mechanics. David always provides great service and know how
The staff are extremely helpful, offer exceptional service, and always welcoming!
I greatly appreciated the assistance provided by the two individuals who helped me. Unfortunately, I neglected to ask for their names, but they were incredibly helpful and friendly.
Nick was great. Did what he said and kept me informed
Great customer service. We’ll be back!
No problems, therefore no issues.
First experience with this company and very impressed with the outstanding customer service and communication!!
The store has practically every accessory you would want, plus an amazing variety of bikes.
In addition the staff is friendly and well versed on all things with two wheels.
Love this store!
Great Quality.
knowledgeable and friendly.
Great repair & service place.
First and foremost, I like the employees. Friendly and helpful.
Joseph was AMAZING!!!!! Thank you for your expertise and your time!!!! I never felt rushed and my daughter was educated on so much!
Everyone in the store was eager to help and very knowledgeable.
Nice people. Good work.
I live on E. Spring St. and I have driven past JAX Bicycle shop many times. For some reason, I didn't know that the shop was open. From the outside of the building facing N. Bellflower, the shop appears to be closed or abandoned with no signage or open windows. I was looking for a bike shop closer to my home--Tri Zone closed down 3 years ago--and Yelp had directed me to bike shops in Lakewood and beyond. I had a flat tire and I wanted to have it repaired on the same day. The mechanic quickly diagnosed that my tire wasn't flattened because of an exterior particle like glass; but, it was flattened because of an ill fitting rim inside the wheel. He changed out the rim in each tire--in less than an hour--and I purchased a "flat tire" plan from JAX. The workers there are knowledgeable, professional, and friendly and they know a lot about bikes. I wish that I had known that JAX was opened because I have been traveling to bike shops outside my area for repair.
My bike, with new rims and inner tubes, now runs great. Its great to know that there is a great bike shop that is close to my home: JAX.
The lady at the cashier was extremely nice and helped me with the purchase of a bike rack.
Jeff went over and above in helping me choose my new bike!
The store helped me gratefully to claim the guarantee of my Bike rack and they did everything possible to put me on the road again with my bike. Now I can go anywhere with my bike on the NEW platform bike rack. This new version is extremely stable on the Freeways.
Location. Inventory. Technical knowledge.