Customer Testimonials
The entire staff is so helpful and glad to be of service, surely goes a long way!!!
The gentleman that works on the bikes ( I forgot his name ). He was truly there to help me, and was very compassionate. I will forever shop at Jac bicycles because of him.
Clean/organized shop. Friendly greetings by sales and tech.
I’m very happy with the bike. Also the salesman was very helpful and I will recommend this shop to my friends.
Thanks
We had an old bike serviced and also purchased a new bike from Jax Bicycle Center. Don in the service center was very knowledgeable and helpful, and we got our fixed up bike back the very next day which is remarkable! Nathan helped us to purchase a new bike for our son that can grow with him and last several years. He was friendly, patient and also very knowledgeable. Will be back for any bike needs and definitely recommend to anyone. Thank you, Jax!
The service was great and the process for picking up the bikes was quick and easy. The only issue I did have was that no one contacted me about the bikes being ready for pickup. I had to follow up a few times and the promised date was 5 days later.
Staff at Laguna Niguel store (Johnny) was very knowledgeable and helpful.
Prompt and professional costumer service.
friendly and helpful service/staff. flat pack is great value.
Great repair work done in a timely manner. Thanks.
Great experience here buying my Intense Dirt Jumper. Everyone was friendly and informative and even took care of some specific set up preferences i had, which they jumped right on so i could leave with the bike how i wanted it and ready for me to enjoy.
Everything I need and close to home.
They look after what's best for me as a customer. Sometimes they have steered me away from what I thought was good for me and showed me why something else fit my needs even better, and I it was sometimes a less expensive purchase.
Excelente trato
Great staff friendly and knowledgeable. Equipment is first rate and the staff is eager to take care of your needs.
Great service, great parts...
Extremely helpful staff
Friendly staff, knowelegeable and helpful. They did a small repair quickly and I appreciated that.
Thanks for fixing my flat tire Also appreciate the insight into the new road bikes
I brought my bike into Jax on a Wednesday and was readily and politely greeted by Wyatt. I needed to replace my seat and have a basic tune-up. It was also determined that I needed a new chain. Wyatt explained everything to my satisfaction and didn’t try to sell me repairs I didn’t need. I truly appreciated his thoroughness and honesty. When I picked up my bike, Jimmy waited on me. He too was polite and eager to please me. He explained exactly what work had been done, suggested I take the bike for a trial ride in the parking lot, and then loaded my bike into my SUV. Overall, I was very satisfied with the service, quality of work, and employees at Jax. My only concern was how long it took to complete relatively minor repairs. As I mentioned above, I brought my bike in at 11:00 am on a Wednesday and I didn’t receive a notification call until 3:00 the following Thursday.
My wife and I really appreciate Jesse‘s management. He’s a great problem solver always going the extra mile.
Great and fast service, the service workers talk and work with you for all your help. They treat you like a bud and make you feel at home and welcome. They have been my main bike shop for the past 2 years and I don't regret it!
Craig was extremely helpful and informative in getting our three bikes repaired and in good working condition! Everybody at Jax is super nice and take their time to help you.
The sales & service staff are courteous and helpful. The store carries the basic essentials for bicycling and the selection is limited with ample room to browse.
Love the people that works here. Everyone was nice, polite and really care. Always love the ambience and people enjoying outdoor cycling and jax being the middle man. Keep it up guys. Thank you Will!
LB Jax is the best shop ever! I’ve been riding for over 30 years and this shop has provided me the best service that I’ve ever had. They are very knowledgeable and have a quick turnaround. More importantly, they are personable with no attitude. Super fortunate to have a shop within a 2 mile radius from me. For all your bike needs, Jax delivers!
Awesome customer service! Everyone I talked to was attentive and willing to help.
Great Service when we picked up our Bikes on March 28th from Lawrence. He went out of his way to get the bikes ready on Time. Great employee and a credit to Jax's
Dan & Ann Kiernan
I like the fact that you guys are very honest and employee there seems to be very experienced when it’s comes to road bikes. I appreciate your help and I would definitely recommend your service. Thank you
Full-service bike shop, plenty of accessory inventory and plenty of bikes of all levels to choose from. Dave, your staff is normally always helpful and friendly. Anytime I have service on my road bike or mountain bike the service is through and complete, the mechanic crew always does a great job on my bikes. I like to help support the local business and Jax is a great local business.
Thanks for taking care of my bikes!