Customer Testimonials
Great customer service
I can't say enough good things to adequately describe the extremely high level of service that I received. Warm, friendly, and caring are words that I will use to try to describe what I experienced when I brought my troubled bike in for diagnostics services. I am overjoyed to know that people still care about how strangers are treated. Don, in particular, went above and beyond to help me. I am so grateful, thank you.
Helpful, knowledgeable staff!
Very friendly and professional.
The service guys are amazing. Tons of knowledge, fast and thorough. My go to for all things MTV and Road
Always very thorough service.
Great employees.
Very nice and friendly manager and employees.
I like how the shop treated me from the moment I stepped in to the shop to browsing their into their inventory and to checking out.. the staff was very friendly and very helpful. I will not hesitate to come back for my future needs.
Nice shop, helpful staff, great mechanics.
Friendly and professional
I was very pleased with the customer service at Jax Bicycle Center San Clemente. They were very friendly and had my bike ready in only two days! Everything was done with care and their mechanics are very thorough and my bike has always been maintained properly. I highly recommend anyone looking for service on their bike to come here.
Staff's always friendly and approachable, it's easy to feel like a noob in bike shops when you're looking for help with fixes/repairs and I never get that feeling at Jax, which is much appreciated.
Great customer service.
Very knowledgeable employees. Good selection of bikes and accessories.
Jeff fixed my bike tire & did not take a long time
Thank you
Knowledgeable, friendly staff
fast & easy
Knowledgeable and friendly staff.
Great repair service crew lead by Don! Quick service and transparent!
I really appreciate that there were several guys there so I could be attended to quickly. It’s important to me to get my bike back soon, and that’s exactly what happened even though a minor repair was necessary. Great work you guys.
Everyone is always so friendly and helpful. Don helped me right away and explained the problem and my options. Highly recommend Jax Irvine.
Excellent service and very attentive. My E Bike was repaired by another shop and the other shop ruined my wheels/spokes. Jax staff repaired it to its fullest glory!! Thank you
Craig was VERY helpful and informative with my bike that i brought in for maintenance. If i hadnt been late to a meeting i was looking at your 2026 and new 2027 bikes that he was helping me with and ill be back in the store soon!
Thomas the technician was great as he answered all my questions about my bike issue and he was able to fix the problem in timely manner. Every at Jax LB store on Spring is very professional and easy to work with
The service at Jax is superb! We have purchased two e-bikes from Jax and have been very happy with the service and assistance we received.
I wasn’t sure if my bike was fixable or if the repair cost would even be worth it—I had seriously debated whether I should just trash it. But Jax Bicycle offers free estimates, so I figured I’d at least see what it would take to get it running again.
Nate was great! He has excellent customer service skills. He helped me bring the bike into the store, assessed the issues, and gave me a clear estimate. He said it should be ready by Sunday, and sure enough, I got a call from him that day letting me know the bike was done.
When I came to pick it up, Nate even helped me load it back into my car. I really appreciate everything he did to make the repair process smooth and hassle-free. Thanks, Nate!
Best, Sheila
Always helpful, great physical and customer service
Nate and Don in particular are always so awesome - answering all my questions and providing friendly service during all my visits!
I work at Circle K across the street and I recommend all my customers, that Jack’s bicycle center is the way to go. I have always loved this place, but once I noticed how committed to customer service and epic treatment of bikes, the store has, I came to love it even more. Everyone is friendly, very knowledgeable, and always ready to give a helping hand. It’s obvious that everyone in the store is pretty much family to one another and it shows. They make you feel welcome as a customer and they take care of your Bike as if they understand that for many of us, our bikes are our babies. We love them. And they respect that. I can’t recommend this place enough.