Customer Testimonials
I bought a tool to remove my pedals and I did not have the strength to turn the bolt so I returned to the shop and the mechanic could barely loosen it with his tool but he did and said you can finish it with the tool you bought. I was so pleased with that kind of neighborly service I’ll always go back.
Great service, skilled and friendly staff.
Team team at the San Clemente location are always very helpful and knowledgeable.
Fast and friendly service backed up with knowledge
1. Customer Service; Craig was my Client Advisor, he is an excellent listener, patient, no pressure, answered all of my questions, and is exceptionally knowledgeable as to the products and accessories available in the store.
2. Inventory; the Murietta store has a substantial inventory and wide variety of bicycles, parts, and accessories.
3. They let you ride the bicycle to test it out, to make sure it's right for you.
4. Craig is an avid rider, his insights were relevant and useful.
5. No hassle return guarantee.
6. 60 courtesy inspection/adjustment.
7. 1 year courtesy service.
The milieu of the store is relaxed, I was able to meet the technical staff as well and was impressed with their knowledge.
Very fast turnaround, easy transaction - First name removed is always so friendly and easy to deal with. Great service, great staff.
Great selection of bikes, very knowledgeable sales team. Led me toward a less expensive, and more appropriate new bike. Went above and beyond helping with trade in of my old bike, Fast and helpful repair team.
Fast, helpful
Very professional and accommodating staff! Very happy with my purchase!
I really appreciate the timely turnaround on my Emonda SL7 eTap in the service department.
Excellent, more expensive than other dealers to put my bike together, but faster, so it's a trade off. The service is excellent and the people are great!
The gentleman that waited on me, was very helpful, informative, friendly, asked me questions answered my questions. Thank you for a easy transaction.
Staff cares about getting you back riding safely.
Derek in the service department was excellent and tuned my bike perfectly. Great customer service.
They did a wonderful job on getting my daughter's bicycle in great shape.
friendly, fairly reasonable, professional
Friendly Helpful
The fellow who took care of recommending a few purchases for me at Jax clearly loved his work. He went out of his way to basically service my bike and give me maintenance advice for free because he had the time and enjoyed working on and talking about bikes. He was also very competent at his craft.
His exemplary attitude will be rewarded; I plan on bringing my bike back to him for some repair work today now that I have experienced his service.
I love your choice in E-bikes. I also look to Jax to provide reliable service and advice in selecting the right bike for me. Your staff is always friendly and knowledgeable about all things bike-related. I’ve bought 5 bikes at Jax over the years and I’ve been more than satisfied with the quality and service.
I had a flat tire and they repaired it right away.
Affordable, very knowledgeable
Fantastic service, products I needed and very helpful employees who understand needs!
Very friendly and knowledgeable staff. The service they provided on my bike was done perfectly and even better than promised. They really took their time to explain to me all of my options and how things worked. Price was more than fair. I will be using them exclusively moving forward.
The people working are knowledgeable and friendly and the prices seem comparable to other bike shops.
Great products and awesome team of people!
Great Service & suggestions
The service provided was great
Fast and friendly service.
I always find quick service, very knowledgeable and professional service for my road bike here. I've bought three nice bikes from Jax over the years and ridden them 1,000's of miles.
Dennis Wills, 85 years.
Great staff.
Great service.
JAX invariably gets things right the first time and with a smile.