Customer Testimonials
Friendly and expert staff (Joseph).
Convenient, friendly and the service was impeccable. Jeff made sure my granddaughter left with her bike safe and ready
to ride. Installing her training wheels on and insuring all parts of the bike was safe gave me the confidence I needed as her grandmother to take her out and let her be a kid with no worries.
Thanks Jeff
I had a great experience shopping for a new bike after more than 10 years.
Paul at Jax Long Beach assisted me as I came in seeking to purchase bike. He took me on bike rides to experience several bikes. He answered all my questions about bikes, seats, kickstands, etc. Thus, I purchased a bike, an upgraded seat, and a kickstand.
Thank you!
Service department was very helpful and answered all my questions.
Quick, and we'll done service helpful
Been going here for years. Always have we we are looking for and great service!
The general manager on Sunday was extremely helpful. He figured out that the brakes on my son's bike were not malfunctioning. We purchased a few items while we were there. Thank you.
The service is amazing. The people there are very knowledgeable and willing to help. Brought my bike in before a race and they help me fix some of the issues. I would recommend this place.
The salesperson was very helpful in picking an e-bike that met my requirements.
Great job, quick and not too expensive. Thank you!
Jason very professionally managed my repair, and Andrew did an excellent service as the mechanic. Very satisfied with the service.
Jax Bicycles in Irvine is the best bike store I have ever shopped in, and at my age I have shopped in a lot of them!
David is the Manager and he cares about the team and customers.
The guys in the front of the store greet every customer as they come in with a friendly smile and welcome while asking “how can we help”?
The service team is the best! Don is ready to check out your bike and see what it needs.
Clay is dedicated to each customer and getting their bike back on the road.
I will ride over 9,500 this year and I appreciate all of them!
great service!
The store is amazing with all the bike, equipment and service selections.
Everything!
Professional - friendly - helpful.
great knowledgeable and friendly staff!
Great and reliable products, helpful employees, and a great environment.
I’ve had my e-bikes in for service 3 times now. Had great results every time.
What I like (LOVE) best about Jax is the service. The service always exceeds my expectations. David Hanson from the Irvine shop is absolutely incredible, knowledgable, professional and just all around awesome. The rest of the crew there is also amazing! Just had my first experience at the Long Beach shop and it is also absolutely amazing. Thank you Jax for always making me happy!
- Moini
Knowledgeable Caring Atmosphere, I can see everyone take pride in their job.
Very knowledgeable and helpful salesperson: John.
Excellent service from Misty and others in HB, on an order that had problems.
Very friendly and helpful mechanic staff. Fast and attentive service.
Service is good, and you always seem to have what I need
Had my bike in for a service. I like that they did the service and also checked my bike over before giving it back to me and gave me a report.
Great Trek bike selection and our sales rep Casey was patient and knowledgeable!
Friendly and knowledgeable staff and we are Dave Hanson super fans!!!!
They know my name. They know my needs. They are friendly, responsive, and expert!
Always great service