Customer Testimonials
My kids bought two bikes from Jax Bicycle and we were definitely satisfied. The staff at Jax’s are not just salespeople; they're experts. Their knowledge & support has been great. Whether you're a seasoned cyclist or new to the sport (hat’s me, new rider) their expertise ensures that you find the perfect fit for your needs.
I was happy to see a diverse range of bikes and accessories, they cater to every type of rider. They did some research to find the perfect bike for me, which gave me confidence that they have everything I needed to support my biking needs.
They have a commitment to customer satisfaction and they don't just sell bikes; they build relationships.
Always have the parts needed to service my bikes and supplements for my body.
Great quality products and customer service.
I like the additional services over the bike we purchase. The life warranty over the bike tires is a really good option.
Location
Best place ever
Everyone is so friendly and helpful
The people that work in the store are extremely helpful.
Knowledgeable staff
I like all the employees they’re very helpful and friendly are willing to go the extra mile to do the simplest jobs like adding lights and fire pump to the bike.
Jimmy is always so helpful and amazing!!
I like that your staff treats me respectfully, even though I am not a hard-core rider or bike enthusiast. Anecdotally, my husband used to patronize your HB location, however, his interaction with the staff was repeatedly dismal. There is such a difference in tone between the employees at the Irvine location - where I am always pleased with the service - and those who work at the HB location.
Appreciate the quick service and advice your tech provided during the repair. Great job
Great service. Very friendly and professional
Great people…Great services!
Great service, very helpful! Ill be back most likely to get all my service work done and to get acesories
The people at Jax have been universally helpful, and the service is fast and high quality.
Vince Eddy and Lawrence are all very good people and excellent service!
Wow, fantastic customer service!!💪🏼👏🏻👍
Excellent service.
David & Don are always SUPER helpful with my bike related needs. This visit, my car was unfortunately broken into as they were helping me to remove my son’s bike. David tried to chase down the car unsuccessfully. He assisted with the police report after & did what he could.
I have been going to Jax for ? seven or eight years ? The guys are knowledgeable sweet and know a lot about bikes and the sport of cycling. I also love how great Trek customer service to me has been outstanding and I found they go above and beyond to help you. Thank you.
Tje clerk was very nice and went above and beyond to help me.
Reliable service, knowledgeable staff, no pressure …
Professional service!
Great service and knowledge whenever I bring my bike in. Mark and Jimmy at your Yorba Linda store have always been so helpful
I want to thank you Jeff and Natalie for always being there for us.
Jeff, you and your staff are amazing people, as well as knowable, hardworking, kind and very professional at all times. I am sure everyone that uses your service at Jax, would agree with me and for the ones not using your service yet are missing out. It's nice to walk to your store and be remembered by you and your staff. It's also nice and comforting when walking in your store that we will find someone that is always ready to help and go the extra mile to ensure your customers are always first and treated with the highest respect. Jeff, you and your team have always gone an extra mile to help us and I want you to know that I will always be very grateful for all you and your team has done for me and my grandson Michael.
Thank you!
Semper Fi,
Frank
The manager seemed to really his stuff , I think his name is Jeff
We love JAX we’ve been loyal customers because of the friendly and knowledgeable customer service. If it’s not done right first time they will go out of their way take care of their customers. We will be back when our daughter outgrows her 2nd bike. Go to Jax, get yourself on a bike and start your way onto your next outdoor adventures! Happy biking
Paul greeted me first upon entering the Bike Store. He was courteous and gracious, and learning my need, immediately introduced me to Will. Will explained in detail the path to getting my gifted bike if proper, full functioning order. He did just that. within several hours, I received communication that my bike had been fully serviced and ready for pickup.
I would highly recommend to my friends, business colleagues, neighbors to go to JAX for any and all bicycle needs.