Customer Testimonials
As soon as I stepped in the store I felt so welcomed and pleased with the customer service, small conversation and the service provided. Both staffs and the “puppy” was so down to earth and pleasant. I will definitely be back and recommend others here. Thanks. Happy New Year and prosperity to all
The folks are really nice but trek stuff can get pricey. I think the quality of the bikes is so outstanding that I’d recommend a trek bike to anyone who wants a bike. I own a Domane SLR 6 and it’s smooth as butter. I ride more often than I used to with my old bike so in the end, the better bike (the trek) ended up being well worth it. I tell folks go ahead and splurge a little bit and get healthier and happier!
Stand up bike shop!
Had an amazing experience!
I took my bike for the flat tire , Don helped me with that . He went above and beyond to provide exemplary customer service.
The customer service is really good.
:)
Customer service at Jax is superb!
Great service.
Fast turnaround.
Always feel like treated really well when shopping at Jax.
The team at the Long Beach location was great when it came to helping my son pick out a new bike after Christmas. Thank you so much. He is enjoying his new bike.
The customer service and communication about when my bike was going to arrive and be ready for pick up was outstanding! Also great prices and deals on everything. I added a basket to my wife’s beach cruiser and it was installed fast and perfectly
Friendly, honest and respectful. Great service.
Andrew was very helpful and knowledgeable on the service he provided me. Fast and quick. You guys are located a little too far from me, so in the past I would take my bike close to a bike shop near me, but lately I’ve taken my bike to you guys and was more pleased with your service. I guess you guys have earned my business.
Very knowledgeable staff, great selection, friendly service. Would highly recommend this shop!
Don is a very, friendly, professional and knowledgeable member of your staff! The tech tuned up my son's Mtn bike and was able to adjust the rear derailer hanger for us!!!
Clean, quick and cooperative service. Everything is organized and everyone is useful!
Manny was awesome. Great service and helpful.
Great and friendly service.
I was stranded in Huntington Beach with a flat tire and the service manager was kind enough to come and pick me up take me back to the shop and fix my flat. Excellent customer service!
just great service delivered the card to my son’s house. It was an exceptional experience thank you very much.
Friendly service. Very knowledgeable.
Awesome!!!
The entire staff at JAX Laguna Niguel are friendly, helpful & knowledgeable. Nick, Nerman and all the mechanics are experts at solving and fixing bike issues.
Johnny is the reason that I bought from JAX. He is very knowledgeable and helpful and took the time to make sure our questions were answered. I was only buying an e-bike for myself, but Johnny was so helpful that I bought one for my wife, too!
Nice variety. Knowledgeable staff.
Good and fast service. The technician gave my bike a complimentary wipe down
I have always had excellent service and quality repair work from your Laguna Niguel staff. We own a pair of Specialized bikes and originally took them to Rock N Road for service. Ultimately we had to find another bike repair store because service was unreliable at Rock N Road. The exact opposite of the reliability you guys provide.
Thanks!
You always have what I need when I go there for it, and the staff a super friendly.
I appreciated the extra care and customer service they did on my daughter’s e bike.
Went in for brakes but they also noticed her pedal was broken and just fixed it within 5 minutes.
Very nice and they go the extra mile!
E bikes can be so expensive w maintenance but felt they provided great service and price!