Customer Testimonials
Salesperson was very helpful and knowledgeable.
Great and fast service!
Knowledgeable staff to recommend services needed.
The new staff are a big improvement
Immediate and effective attention to a tire problem. Advice to prevent it from recurring in the future.
Fantastic customer service, very helpful
Service is always exceptional. Friendly
And knowledgeable staff.
Don was the main person who helped me out there, but the entire store personnel came together to help as well. Everyone was extremely friendly, knowledgeable, and professional. I will recommend this store to all my cycling friends!
They made it easy and didn't overcharge me
Staff was friendly and easy to work with.
Very good customer service, keep up the good work👍🏼
We had an excellent experience purchasing an ebike from this bike shop, and we can't recommend them enough! From the moment we walked through the door, we were greeted by friendly staff who were genuinely eager to help. They patiently answered all our questions and even offered a few test rides. When we found that the model we initially reserved was not a good fit, we were introduced to other options that eventually helped us find one that fits well.
The purchasing process was smooth and hassle-free. The shop had a welcoming atmosphere that made the entire experience enjoyable. We left with not just an amazing ebike but also a sense of confidence in my purchase and the knowledge that we had support from a great team should I need any assistance in the future.
Overall, our experience at this bike shop was top-notch from start to finish. If you're considering buying a bike, we highly recommend checking them out!
Couldn’t be happier with the Jax bike shop. I brought my wife’s Electra Townie in for the brakes to be serviced and purchased 2 helmets. Sherry was a charm and very knowledgeable with the safety features on their products and Jeff Massey couldn’t have been any faster with his checklist and various calibrations. On top of the brake configuration he cleaned and lubricated the chain and sprockets. Would recommend Jax bike shop to anyone. Thanks again!
Fast service and knowledgable staff.
Great service. No up charge for assembly of bike. Bike was ready when promised.
Great customer service and bike knowledge!
The staff is friendly, experienced and very helpful. They are your company's greatest asset and main ingredient to your success.
Customer service.
Found all the parts I was looking for & received helpful advice on a future bike purchase.
Great service and professional, friendly staff.
Thank you Jax of Murrieta! I called in for a chain replacement the other day hoping that they could do me a favor. Not only did Jax replace my chain, but they also gave me sound advice on how to adjust the shifter, fine tuned my brakes, and were so personable in the process.
Always excellent service at Jax! I will always bring my bicycle here.
Patient, explained things, good service
Knowledgeable and helpful staff. Anders guided me to the best tire pump for my bike!
The employees at the Long Beach store were very helpful and knowledgeable about what derailer to use for my replacement unit on my rail five. They had it in stock so I was able to pick it up that day. Thanks a lot for your help!
If the item I'm looking for is not in stock, every effort is made to obtain one from another store or manufacturer. Turn around is usually timely.
Friendly environment for doing business.
I had a fraied brake cable about ready to break and the guys took my bike In and replaced the bad cable adj my brakes in about and hour, the service was the best and special thanks to
Jessie as he has been taken care of my needs as my bike requires. Professional men.
Very knowledgeable and helpful and personable sales person
Great positive attitude from the staff!