Customer Testimonials
Great customer service. Very clean store and lots of cool bikes!
Got the job done quickly, cleaned the bike up and everything is working as it should now.
Team at Jax Laguna has the best bike shop team in SoCal. Customer service is on point and everyone is incredibly knowledgeable about the product.
Jeff was very helpful with picking out a gift for my sister and took the time to go over any possible options and inform me of information I needed to gather to make a decision on more specific product. No pestering. Just very respectful.
Excellent products and helpful service.
I like that purchasing a product from Jax - pretty much - guarantees support. I like that - if Jax doesn’t have a product on the floor…they can get access to it. Regarding services: I appreciate that associates (along with Sherrie) work together & collaborate to make (biking) dreams come true. I am a Kentucky resident who contacted Jax (about 2-years ago) - on the phone - long distance …to purchase a bike for my granddaughter. Since that fateful day, I have never been disappointed. With eternal gratitude, I have spent boo-coo’s of dollars & cents making various purchases at Jax.
Bicycle repair service was excellent
Quick and knowledgeable service for my carbon road bike.
The speed for which it was done, the knowledge of what I needed, and the friendly worker who did the job
The two salespeople who helped me, were incredibly friendly…also, I appreciated getting a message about a slight delay with my purchase, still got it before Christmas.
Very reliable service. Employees are knowledgeable and helpful. No employee leaves you waiting without acknowledging your presents.I actually enjoy going to Jax and their repair work and personnel are A-1. Keep up the great work!
Great service - high quality products - love to go to an actual brick and mortar store with knowleadgeable employees (especially Jeff!)
cool shop perfectly located. wide selection of items and friendly staff.
Staff was very cordial and work was completed very fast.
Good customer service
Good
Fast, prompt,& friendly!
The service provided by Jax on Main St. in Huntington Beach is always very professional and welcoming. Great people work at this store.
Clean and professional. Daniel was awesome and very helpful.
Jeff did a great job helping me choose my new mountain bike. He answered all my questions and helped me pick some accessories. Overall this was a great experience and I would recommend the store to other people.
Jax is a great cycling shop in all respects; parts selection is good, service too, and they are very customer focused. Jax is a regular stop for me. 👍
I recently took two Trek mountain bikes to Jax Bicycle Center for a full tune-up, and I am absolutely blown away by the level of service and professionalism provided by their team. From the moment I walked in, the staff was welcoming, knowledgeable, and eager to understand exactly what my bikes needed. They carefully listened to my concerns and took the time to explain the entire process, ensuring I felt confident leaving my bikes in their hands. Their attention to detail and genuine enthusiasm for bikes made me feel like I had made the best decision by choosing Jax.
The technicians performed a full tune-up on both bikes, and the results were nothing short of spectacular. They cleaned the rotors to perfection, ensuring flawless braking performance, and installed new brakes with precision. The drop seat on one bike, which had been causing issues for months, was repaired seamlessly, and now functions better than ever. The team also handled the maintenance of the tubeless tires expertly, leaving no detail overlooked. Each bike felt like it had been completely rejuvenated when I picked them up—like they had just rolled out of the factory!
What really stood out to me was the exceptional care and communication throughout the entire process. The service team kept me updated on their progress and even provided insightful tips on how to maintain my bikes in peak condition between services. Their dedication to quality craftsmanship and customer satisfaction was evident at every step. I could tell that they treated my bikes as if they were their own, which is a rare quality to find in any service provider these days.
Jax Bicycle Center has truly set the gold standard for bike service and repair. I can’t thank their talented technicians enough for the outstanding job they did on my Trek mountain bikes. Whether you’re a casual rider or a dedicated cyclist, I wholeheartedly recommend Jax for all your biking needs. Their expertise, professionalism, and passion for bikes are unmatched, and I can’t wait to return for future services. If you want your bike to perform at its absolute best, look no further than Jax!
Jason and Lee are super personable and knowledgeable. Great customer service!
Relatively good selection of parts. Friendly, helpful staff.
Great positive attitude from the staff!
Salesperson was very helpful and knowledgeable.
Great and fast service!
Knowledgeable staff to recommend services needed.
The new staff are a big improvement
Great service and good amount of stock in parts