Customer Testimonials
There was a great range of Trek bikes and accessories available in store. Riley was very helpful in setting up a bike for me to take for a test ride and getting my bike assembled for me to pick up the next day. The crew were all very friendly and helpful and genuinely interested in some of my set up regarding pedals etc since I don’t use Shimano SPD’s.
Customer service, deep knowledge of all things cycling and quality work which can only come from someone with experience and who rides themselves. Did a fantastic job servicing my Madone to bring it back from a deep state of disrepair and also gave great advice on how to improve my training with an indoor training setup. Thanks very much Tom and Dylan.
The service was prompt, friendly and l received the information l required. Staff member fitted the lights l bought and helped with adjustments. He explained what extras l had access to like a free service. Very satisfied.
How approachable and willing to help folks at the store are.
I visited Trek Bicycle Camberwell yesterday and had a fantastic experience. I met the manager, Bevan, and his partner, and both were exceptionally warm, positive, and professional. They made me feel genuinely welcome and took a real interest in building a relationship, not just making a sale.
The store itself has a great atmosphere, and the level of customer service and advice was first-class. I felt completely comfortable throughout the visit and left with full confidence in both the team and the shop.
Highly recommended for anyone who values professional service, genuine care, and expert guidance. It’s certainly a store I’ll be using in the future.
The guy who helped me was absolutely amazing. Give all your staff in the store a raise
Great customer service
Great interaction with the Trek team who were able to guide me to the product I was seeking - Thank you!
always high quality products and great service.
The team are very happy to answer questions, provide advice and generally be supportive and friendly.
Always great to visit the store.
On this latest visit Nathan was great to share ideas on how to update my bike to go on new adventures and experiences.
The expertise from your maintenance team is awesome!
The entire team are Trek Burleigh are unbelievable. The best service experience I have ever had and I consistently have great experiences there. Honestly, give them all a raise.
Good service, warranty and quality
There was only 2 staff members and they were so helpful to everyone even though they were run off their feet.
Very knowledgeable team friendly service
Quality products on offer and friendly, knowledgeable service.
The team
i bought the trek marlin 5 gen 3 from knox and someone called luke gave great sevice and even helped put the bike in the car
Scott is very knowledgeable about the products, he took all our questions and concerns seriously. The bike runs smoothly and is comfortable to ride.
Efficient and friendly
The staff are always friendly and knowledgeable. The service and products are great!
friendly, quick and a reasonable price.
I walked in with the thought of buying a bike and walked out with one.
I was met with a smile and a friendly conversation about my plans. Victoria (sales person) was helpful in my decision, and followed up with a ride around the block and two bikes that I was choosing from.
Any technical questions were answered by the bloke that built the bikes in store.
No pressure to buy, just an easy process from “looking” to handing over my money. Would I shop there again? Absolutely!
Quality bikes and after sales service
The staff had great knowledge of the products and went the extra mile to ensure we were able to leave with the bike my sone wanted, assembling one even though it was late in the day.
I love my Trek bike which I have had for a few years now. The staff at the Turramurra shop, especially Tatiana, are always so nice to me: they greet me if I see them in the street, fix minor bike problems for free and are generally super-helpful and generally pleasant!
The trek QV team are always friendly and very helpful when I have questions in store.
Excellent products meeting al cyclists' requirements complimented with excellent professional customer service
Great friendly customer serivce
Very friendly service and I got exactly what I want so I'm happy.
Nice product design, very good customer service