Customer Testimonials
Great brand and products. Fantastic service from the bike mechanic
Always very helpful, thanks!
Juan was super friendly and efficient during our interaction in store.
Helpful and friendly staff
The Trek Carindale team are bloody awesome - the team will take the time to learn about how you ride and any issues you have with your bike.
I really enjoy dealing with this Trek store
The customer service is great and any questions are always appreciated with great advice
Great service from Ruby. New tyre & tyre change in no time.
Eamon was incredibly knowledgeable, helpful and nice!
Easy going stuff repairs made super fast.
Service team is great, always feel confident the job will get done properly
Prompt, knowledgeable efficient and friendly.
Friendly staff
Great service, from the team. Overall, great atmosphere and will definitely be back!
Super helpful guy at Trek pakenham he went above and beyond
The service was great - I haven't ridden for a while and have never owned an ebike. Sean helped me through the process of selection, and I am very happy with the purchase.
First name removed
Scott had great knowledge and was very helpful.
Friendly staff and competitive price. My pick up order was placed with efficiency. Quite impressed. A+
Trek bikes are well made and the staff are knowledgeable and customer orientated.
Fas, efficient, professional service. Dropped my bike off on Saturday and had new gears on it by Monday
I wasn’t happy with a purchase so left a low feedback score, which you followed up on and I was very happy with the final outcome. Thanks for following up. A good customer experience
The friendly and attentive staff.
Good range
I received excellent customer service from Scott, when exchanging a product I had purchased online.
I like the quality of the products and the designs and the pricing is always competitive . I very much like the attentive and helpful staff that provide meaningful advice to a novice like me
Friendly and efficient
The staff are fantastic
They built me a very nice set of wheels.
Shop work Georgia was excellent.
She helped me with all my questions and helped me pick out the best ones to suit me.
She was very friendly and gave the entire store a great name.
Thank you Georgia
I liked how it worked really well!!!
Bike service was completed on time and at the estimated charge
Always price match and trek return policy. Makes a perfect combination with the best staff. Always a great visit. Wouldn’t go anywhere else.