Customer Testimonials
They are always so friendly and helpful, never just trying to get a sale which makes the buying peocess so much more enjoyable and i trust what they say.
Great quality and well informed team members friendly as well
It’s apparent there is staff training, somehow you can tell if you’re talking to a very keen cycling enthusiast who just works in a shop verse somehow who knows the product in a highly competitive product market. I also didn’t see a sales approach it felt like it was knowledge transfer. Well done to trek Australia.
Clean, layout of store professional
Mate, I know I only came in to buy bottle holders, but you have got a repeat customer, always going to 99 bikes and there attitude is rude as nothing else, have to travel to Annerly the other side of Brisbane for good service, came into you guys and Ethan cook jumped straight on us, not in a bad way and welcoming way, I was undecided and he sold me on something I have never used before, side pull bottle holders, worked on the price for me. And I had questions on a bike and said I didn’t want to buy today, normally that’s were the customer service stops. But Ethan nah he went straight into fits, style and gear on the bike, I started an entry bike as I only have one for $150 off marketplace. He has now sold me on saving my pennies for a bike upward for $4000. And trust me that, if he is still there when I come back to buy that bike in a few months. I won’t buy it off anyone but Ethan. Trek carindale have a customer for good and a bloody good salesman who isn’t just about the money. Bloke needs a raise. Red and black side pull bottle holders purachsed from First name removed thanks heaps guys, made my ride and drinking so much easier.
The team is always happy to help, advise and chat bikes. A really friendly place where everyone is passionate about bikes.
Great service
Great shop layout, friendly knowledgeable staff to assist and good service on bike. Very happy.
Personalised service from very well credentialed people.
Greg and Lachlan were amazing.
They helped out in every query i had.
Friendly staff
Friendly staff fast turn over great advise
It’s good when you ask a question and you get all the information you need to make a decision. Staff are always helpful and have a smile, keep it up , the only downside is some of the stock is unavailable and has to be ordered in
Good wk & people
Great products and friendly service. Happy with my service experience. Ben explains what was done during service and why. That helps me understand and appreciate what he’s done to keep my bike in top condition.
The honesty of your staff and genuine caring of their customers.
Knew the product they were trying to sell and gave genuine recommendations based on my usage
Rob, Ruben & the team are great to deal with & aim to help where possible.
We purchased 2 electric Trek Bikes and helmets absolutely happy with them.
Also the Staff Managers Myaree Christine and Cannington Clinton were absolutely amazing to deal with. Thankyou to both of you. Kind Regards Leanne and Brian Knox.
We purchased 2 electric Trek Bikes.
Great team with heaps of knowledge and eager to help any enquiries .
Qualiity of products and services.
I really appreciated the quality bike service by Carter from Melb QV
quickly & efficiently dealt with a mechanical problem, had my bike back same day!
fantastic service staff
Great quality products and servicing. Mechanics were very helpful and kept me informed with every step.
Helpful, friendly staff, quick turn around, would reccomend.
I came to the shop for a spare tube, as I had a puncture whilst as I was out riding. Good pickup by the staff to ask if I needed a water refill.
Great customer service
Incredible customer experience from Mike