Customer Testimonials
Rob at Essendon was fantastic to deal with, and our choice easy to purchase a Trek product..
Friendly down to earth staff. Always willing to help and when I had a minor issue with my brakes they fixed it on the spot and no charge (thanks Joe!).
Very friendly and personalised service, you are the focus while you are in the store. Both Duncan and Dan were amazing and very helpful.
Friendly, helpful
Great friendly service, everything explained and outlined before work proceeds and very good communication during and at end of job by both mechanics and staff. Also has a great range of products.keep up the great work!
Customer service
People who work here are great, very friendly and knowledgeable. One of the things I really like is they always greet you when you walk in the store, I never feel bad g ores here.
The staff are fantastic, product speaks for itself
Friendly service.
Matt was knowledgeable and understood what I wanted. Great personality and just very good to deal with. All round I’m a happy camper.
Bevan is very good at reparing the bike. He explains everything clearly and concisely. The whole team is good at Camberwell. Thanks
Very good range for all bike and related categories in the store at Knox. Friendly and helpful staff who are willing to listen.
great service and thought into the accessory options available
I had a really great experience with Jo (woman Jo - though I’m sure male Jo is great too). She was friendly, professional, and not pushy, which immediately put me at ease.
Jo kicked off with asking good questions upfront about what I wanted to get out of the bike, what I’d be using it for, and the context of replacing an older bike. That set a clear foundation and meant the recommendations actually made sense for me. The whole conversation felt considered and tailored, not like I was getting swindled into something.
By contrast, I’d also visited a different store to compare options. The experience there couldn’t have been more different. I was steered towards a bike I hadn’t asked about, with very few questions about what I was actually looking for. The majority of the sales experience, the staff member spoke to my boyfriend about the bike rather than to me, and then continued to push a model that, had they asked a few basic questions, they would have known wasn’t right for my needs.
It was genuinely a night-and-day experience. Jo made the decision a really easy one. Cheers to Jo!
Very helpful and cooperative staff; were expecting me to drop off my bike as arranged over the phone. Fixed the main problem so I was able to collect my bike next day; gave helpful advice on how to address remaining problem via liaison with TQ. Very impressive and much appreciated!
I like the flare city rear light makes biking safer
Always friendly service and wonderful products
Products are value for money and the customer support is awesome.
Awesome customer service.
Called from the US about helmets. Extremely helpful, had helmets in stock and held them for us for almost a week until we got there without even giving them a deposit.
Large well stocked shop. Worth a visit
Great service, always!
The products are just made to fit my bike with out using elastic bands . The service is just awesome , it’s friendly and very professional
Attentive service, authentic advice and recommendations without over-selling.
Service always completed to high quality which has supported enduring reliable performance of my Trek bike
Friendly and helpful service
Corteus, attentive staff member.
Daniel took great care of us, he was friendly and explained everything we needed to know in detail. As for the bike, I've had bikes from this brand before and I always recommend them.
They had access to the helmet I needed and ordered it with no hassles.
Staff engaged as soon as we walked into the store. knowledgeable about the products, and didn't jsut recommend the top specced bike. they listen to need and made a good recommendation.
extremely friendly and helpful.
Good bikes. Service was good. Very knowledgeable.