Customer Testimonials
Really good guys here who are always willing to help, full of knowledge and tips so just a great place for all my bike needs
I just bought two amazing Trek Fuel bikes from Trek Knox. Chris & Ash have been amazing right throughout the whole process. They are friendly, professional, passionate & knowledgeable. They treated my son & I exceptionally well which really magnified the whole buying experience. I like to do business with people who I like. As such I would highly recommend Chris & Ash and the whole crew at Trek Knox. - Name removed
Only local bike shop. Not disappointed though!
They service my electric bike (pedal assist) and when I need help, the team talk to me about my needs and find solutions very fast.
All my friends shop at Trek!
The guys there are great to deal with. Always get me sorted and in a quick time frame. Bike always runs like a dream when I pick it up, and they dont judge me when I bring it back after a bit of abuse hahaha.
friendly/ knowledgeable staff - and good quality products
Everything! The showroom is the best bicycle showroom that I have ever come across; the moment that I walked through the doors I knew that I was going to buy a bicycle from Trek. The staff were extremely professional, friendly and completely service oriented. They exceeded all my expectations! They had every bike that I wanted to look at and test ride, and in every Trek colour and size. They immediately made my wife and I feel comfortable and confident in dealing with them. I highly recommend Trek and in particular the Majura Park shop! Another excellent Canberra bicycle shop where we had previously purchased a bike for my wife, pales my comparison to our experience yesterday, Tuesday 23 June 2026.
Simply the best customer service around.
Good service and helpful staff
I have my electric bike serviced with you. Trekbike staff are always helpful and get my bike repaired /serviced very quickly.
great service cheers benny
Friendly service
The team were very helpful and did a great service on my bike.
Technical support at bike service
Friendly guys offering great service
Awesome store layout
They really get into all things bike
Great product and gear
Expert advice
Good advice and teaching customers on their bikes
helpful hint: every bike that goes in gets a wipe down with bontrager cleaner and put this on the receipt so they customer knows it’s been done, looked after and the cost on the receipt is free, it just keeps them coming back because no one does it supreme service.
Thanks guys for your help on my trek bike!
Great service, great people, great bikes
Ease of assistance
Always good and honest service and reliable products
The staff are incredibly helpful, thorough, and kind.
Clinton, Andrew and the Taiwanese guy are amazing Trek Team Members who provide top quality advice and services.
Friendly team members
Professional service
Great communication during servicing and providing options
Always great service and support from the team at Trek Whitfords. This time Calun did an excellent job with the service and advice on my Rail+..
Good service
Best service, and best team a cyclist could ever find in Australia
Friendly staff, provided honest feedback that was taken on board in relation to bike size. The bike was assembled very quickly.
Had just what I needed and staff memeber was very helpful.
Service could not have been any more friendly or helpful! Fantastic
Great customer service and went through the nine features and maintenance with great detail.
I love the Trek product. I am on my 4th Trek bike and the 3rd Trek store I have dealt with. Consistently great service and the staff know their stuff and are passionate about riding bikes, whether on the road or trail. Thanks Adrian for taking care of me. You were definitely the reason why I bought the Rail 8.
The team is very helpful!
Service is great
I have experienced friendly and efficient service form all staff at the store.