Customer Testimonials
Helpful staff and good quality products. very clean and organised store
Friendly, knowledgeable staff who are bike riders too - that last quality makes the advice that they give more credible. On one of my visits a staff member made a mistake with what they sold me, but the shop owned that mistake, were very apologetic, and made suitable amends. The Camberwell store is smartly laid out and there's a great variety of bikes. One criticism: not enough variety in parts and accessories, but I think that may be a head office decision and not one taken at store level. Overall, though, a great place to buy bikes.
Service was great
Affordable and reliability
Great team
Joe was brilliant in handling a tricky scenario. always keep me informed and delivered one what he said he would.
Thanks again, Joe
Excellent service at Trek Knox buying my
EX 8 Gen 7 , very helpful and excellent first service to dial in exactly what I liked .
Only problem is now is that I want to purchase
a Trek Gravel Bike. 😆
Great staff that know what they’re doing, always good customer service and very efficient servicing times.
Overall an excellent bike shop experience…every time!
The bike feels so smooth and comfortable
The team at Trek Richmond were fast, friendly and fun.
Legends who know stuff and go out of their way to make dreams come true
Had what I needed. Very friendly staff
Could not be more excited about my purchase of a new Trek Checkpoint + . Great build quality and value for money and that electric motor is going to be great on the hills.
The team at Trek QV building Melbourne city were extremely helpful and knowledgeable about their bikes and accessories to ensure that the bike was comfortable for me.
Highly recommend
service
I contacted your store needing help with a part , Rachel i think her name was could not have been more helpful , when i went to the store , all the staff were exellent 21/2/2026 am
Bought a kickstand for my sons Marlin 6 29 in. Karen showed me the product and how to install.
Great quality and range with good advice
The staff at Trek Belmont are amazing.
Always good quality thanks Trek
I like the convenient location to where I live and that you have a good balance between Mountain bikes and Road bikes (A good range in general).
The staff are always friendly and helpful.
Quality products in the store and a good rage
Always friendly service, everyone is very knowledgeable and if they don’t have what you’re looking they have alternatives or will find it at another store.
Customer service is top notch. Thank you guys
Attending and quick and reasonable price
Great product and service hence the $7k purchase!
Super helpful staff, keeps me coming back.
Great customer service .
They always treat my 12 year old with respect and go out of their way to educate him about their products.
James gave the best customer service I've had in a long time. Very knowledgeable, friendly, and patient.
The entire team were really helpful and always greeted my family and I whenever we came in store.
Products are epic. Customer service was awesome. Good experience all round!
Staff were easy to deal with. Did what they said they would do. We're empathetic about the situation.
Loved the staff
Is great the team in Myaree are so knowledgeable in all areas of TREK products and bicycles. TREK bicycles are awesome with the product selection and ranges