Customer Testimonials
Friendly knowledgeable and helpful staff.
Recenlty went in for our first free service. We had one issue with a cable which was resolved without hesitation and the rest of the bike was done in next to no time. Service is great and always friednly.
Very helpful. Good information and pricing.
Quality products and great service
More important than the products - which are great, is the people! The staff at Osborne Park Shop is incredible, relatable and extremelly nice. Make sure they are well compensated for the work they do. What makes a place amazing is their people.
very kind and helpful staff.
The staff are very willing to help. A number of times they have dealt with minor problems I could not deal with myself, free of charge. Things that need more attention are dealt with promptly and efficiently
Good value and style
The brakes on my mountain bike were serviced prior to last year's Melburn Roobaix. The bike was not used again for a few months when I discoved that brake fluid had leaked out onto the rear pads rendering them useless. Reuben serviced them again and the charge was very reasonable.
friendly and proactively provided information
Great service and quality products!
So quick and good price for a tube change.
Service was great. Very informative and each detail explained to me as to what was done.
As this was a complimentary first service on a new bike it made it even better.
The team and Phillip are awesome and share information about their favourite rides as well
Cheapeau as they say.
Great service
Gavin sorted things for me effortlessly
Professional had the product I required
I love your products and always get exceptional service (and have a good chat) at your Melbourne QV location.
I booked my bike in for a service. The team were kind, helpful and completed it almost on-the-spot that day. Couldn't be happier with the whole experience. Well worth the time and money. Will absolutely be back again.
Good customer service and sturdy bikes.
I recently had my road bike serviced by Jake and it is running perfectly now.
He was informative and helpful and took the time to give me feed back.
Very good
Great staff, friendly, helpful and knowledgeable. The item I wanted was in store but was ordered by them and i received an sms to collect 48 hours later. Just easy!!
I went to the store to get a Garmin Edge holder for my bike and the guy helped me straight away to find it and it works perfectly. The store itself in Brunswick is very well presented so I’m likely to visit there again.
High quality products and welcoming, quality service!
Thanks for the help getting the bike into my car!
Friendly efficient service
Friendly excellent service from the team. Beautifully presented showroom. Nothing too much trouble
Service team member was very helpful
Exceptional Staff & Service: Conrad helped me today with his product knowledge and expert advice on what my bicycle needed for servicing and tailored advice on parts to suit my level of riding skill. Trek Windsor offers a very welcoming and supportive cycling environment for all skill levels. Gavin went above and beyond to assist me to get the bike into my car. Thank you for such wonderful service.
Customer service and friendly staff
good service and welcoming staff