Customer Testimonials
Jake, very easygoing, professional, and approachable.
Great support
Good knowledge and follow up on part information/stock and actually returning their calls when promised!
Excellent service. Actually willing to listen and find a solution to [problems
Great service . Highly recommended. I was offered discount last year but when I went today guy refused but I insisted and then he gave just 5% discount
I think the quality of trek bikes is great and find staff friendly and helpful
Lewis was a great help, knowledgeable and friendly. Made the whole process easy.
Great quality products. Customer service was helpful,friendly and not overbearing and happy to try and answer any questions.
The guys helped tune up my mountain bike, same day service. Done within the hour. Very Friendly and helpful.
Friendly, responsive staff with a solutions oriented, timely delivery model.
Great range of products, service is expert, friendly and helpful
Excellent advice
My Di2 was completely dead! Bevan in the Richmond shop charged it up and sold me a new light; pretty slick for a kiwi.
Great service, advice and conversation. Considering the location is so close to the Boulie, (Richmond and Kew) it’s like having your own team support vehicle right there, handy.
Customer service, industry knowledge, willingness to help.
Really good service by Gavin. Made the purchase of my new bike really smooth and easy. Thank you,!
Gavin assisted and and was very patient with all my questions. He even went on a short ride with me to give me some pointers about riding the bike I was looking at. He was very helpful and gave me all the information to help me make an informed decision. Really happy with my experience here and will definitely recommend to anyone.
Thank you Joel for everything. You were extremely helpful and we really appreciated your great attitude, extensive product knowledge and enthusiasm. You really made the experience excellent. You definitely went beyond my expectations, even helping me with little things like the lock and the basket. We’ll see you in three months for the service.
Trek are excellent, the staff are friendly, knowledgeable and honest!
They did an amazing job on my bike.
Camberwell team had great knowledge of bikes and were able to answer my questions easily and provide some good advice!
The service and the expertise of the team
Great mechanics, who know their stuff, are innovative and up for project builds.
Always available and will be fitted on the spot
Great service and products
Excellent support from trek retail staff.
Good quality product and sale service very good and helpful
Great service by Jackson and Rob. Lots of on-the-spot walk up services and booked jobs, yet Jackson and Rob keep their cool and look like they are enjoying their job.
I appreciate their attention when assessing issues on the bike. They suggest the best solution, which is often the cheapest option.
I don't go to the store that often. This is because my bike is running well and the servicing at Trek makes my bike reliable.
The team have made good recommendations for products for my bike. From tyres and bike bags, to clothing, I have picked up products that are good quality, durable and fit for purpose.
Friendly and knowledgeable staff, always helpful
I've had my Trek bike for about 10 yrs. I needed a new set of tyres and tubes. Dropped into the Ipswich store and it was all sorted for me with no fuss and great service. Walked out with some lovely new wheels!
Capable and willing.
Excellent service - the staff are friendly, knowledgeable, and informative.