Customer Testimonials
Prompt efficient and friendly service with a warranty repair on a brand new Madone SLR7.
Friendly staff and Support, super knowledgeable
Friendly and knowledgeable staff, fast turnarond and a can do attitude to bike servicing. Pricing of serving is excellent and they take care when working on the bike.
Shop location is nice with plenty of parking spots, shop itself is nice, clean and organized and customer service was great, our sales person greeted with plenty of enthusiasm and helped us with everything we needed.
Trust the Trek brand
prompt freindly service
The full customer service was excellent ! I’ve had fabulous service from multiple Trek stores since purchasing my Checkpoint SL 5 in 2020. The Ttek team Richmond were great - check in was easy, told when things would get done, Tim the mechanic called to give a briefing on what he saw and needed to be done with costs. And Ollie was brilliant with his support at pick up and refilling two wheel sets with sealant! Thanks Trek Richmond!! Cheers - Indy
PS: Took the bike out to Albert Park this morning for quick 20 k ride - loved it!!
Quick and professional
Highly recommend Trek service team they are very thorough and detailed with each service!
Very good.
Choice
Service was excellent
A great conversation about your products
Good range of bikes and equipment with very helpful staff.
Very good servicing of bikes with helpful suggestions
Good friendly staff and the service on the bike is excellent.
Great service all around.
Service was friendly, knowledgeable and helpful.
Very happy with the bike and service
Timely responses to requests and workshop service, and good communication regarding status/completion of work.
Good quick service
Quick reliable and professional service
Excellent customer service!
Friendly knowledable service, prompt execution and reasonable pricing
Your products are adequate.
Although staffing must be a problem, the staff on duty are as positive, friendly, open to a chat and generally most helpful - even to the extent of being pushy on product ( a good thing )!
Very happy.
Initially recommended a Level 2 Intermediate Service, as the bike I brought into store (Joondalup) hadn't been ridden in some time. Store manager who performed the service (Matthew), then knocked back the service to a Level 1, as on further inspection the bike was in good condition. This saved me quite a bit of money on my initial outlay for the bike, so I was very happy about that, and got myself back on the bike. First ride, commute back home from the store no dramas. Only feedback would be tire pressure could have been a little firmer although I am no expert on this.
Service was extremely quick, 2 day turn around.
As for the products (bikes), I have always rode Trek since around 2005, a 3900. They are market leading and have a strong history which I feel makes a difference when you'll likely be riding your investment for some time. A little pride in your ride fuels the rider :)
Great service, very knowledgeable team, we had a minor issue with a new bike and was resolved quickly, professionally and without question. Much appreciated guys!
Good quality products and awesome customer service. Complete warranty program for every single item. A+
The staff went above and beyond with helping me out with spare parts. Was chasing one part to finish off my wheel rebuild that wouldn’t be available for a few months and they sorted me out with a used spare part they had. Saved my wheel build!
Peter, the sales assistant was fantastic. His passion and knowledge for the product he is selling is second to none. Not only did he tell me all about the bike, but introduced me to clubs and gave me information on tracks in the area that I should ride, given that I’m brand new to the area.
Overall, I had a great experience. I love my new Trek, he sold me what I wanted/needed and didn’t try to oversell me on a more expensive product.
He took the time to find out what I needed in a new bike and that’s exactly what I walked out with.
Excellent service.