Customer Testimonials
Great product and excellent customer service.
Store assistant Kon at coburg was a pleasure in assisting us on our new bike purchase.
Good quality products, very helpful and friendly staffs
The staff are very kind and helpful.
Excellent service from all the team..best Trek dealer I have used.
Dan Ward was fantastic
Very friendly & professional.
Great (and qualified) advice from Bevan re. Handlebar fitting, really nice vibe from the team especially as I came in 5mins before close - Thanks Gents!
Great service.
I like the quality of product from trek. I love the store having enough room and layout to test the bikes. On pick up the staff helped me bring my x3 bikes back to my car and was very helpful with the bike rack.
Very good service
Great service and very helpful.
Great customer support and kept up to date on bike service status.
Friendly knowledgeable enthusiastic staff ☺️ and the shop always looks schmick 👌
Very helpful, knowledgeable and friendly staff
Very friendly helpful and knowledgeable service with great in-house product's
Great products, staff gave me precise information. Altered settings and fitted extras and I rode away that day on my new Marlin 7 gen 3 a very happy boy.
James, Con and Michael all very personable and happy to provide advice. Relaxed and friendly. Will be back!
James was excellent sorting out the issue i had with my bike
Great service from all the guys
Great customer service, knowledge, what's new and good tips on staying safe night cycling as in being visible.
The team at Trek Carnegie were so very helpful with fixing my sons bike. They rang me before completing major works to break down costings and ultimately let me make the decision to proceed. Everyone I have dealt with in the store has been extremely helpful.
Great quality bikes and equipment, but over and above that the team that works at the store are personable and caring — always happy to help. (Pakenham Trek Store)
Alfie and team always technical and friendly. Trust their work and advice.
THE TEAM IN THE SERVICE DEPARTMENT ARE KNOWAGEABLE AND WILLIG TO GO THE EXTRA MILE TO KEEP ME COMING BACK.
THE SALES TEAM ARE ALSO VERY ACCOMODATING BUT NEED TO BE GIVEN EXTRA POWERS TO PRICE MATCH COMPETITORS PRICES FOR NEW UNITS.
DEFINATELY WILL BE A RETURNING CUSTOMER.
Super happy with the first maintenance service 10/10
The service is very good with whoever I have encountered knowing their products and it has always been very helpful with no pressure to purchase.
Brendan was very knowledgeable and helpful. Most importantly he wasn’t pushy and gave me options. Excellent service
Very quick turn around time and work my bike running smoothly
Friendly helpful service