Customer Testimonials
friendly and helpful staff
Clean and spacious shop with helpful and engaging staff (Trek Kawana - Sunshine Coast, Queensland, Australia).
I recommend Trek Fyshwick to everyone I ride with. Good mechanics, I feel super confident once Sandor and The Team have looked over my bikes, and done what needs to be done. 👍👍👍
Charlie is a star, really understood what I was thinking and needed, I never felt pushed into a sale or an upgrade. The fact that Trek now has better prices along with a great team of people providing a high quality of service. It is the reason which made me picked Trek over online shopping or a Chinese brand (i.e. X-Lab) even tho if they are cheaper with better upgrades and lighter. The peace of mind that the shop and staff could help me out without hassle and further spending swapping out a potential wrong pick that I pick etc, is what made me decide to go with Trek. That smaller price gap I am willing to trade.
Great experience at Trek Camberwell. I was looking for a Garmin mount puck and was pleased to find they had one in stock. Being able to buy it locally without having to order online and wait for delivery was a real bonus. It’s a small part, but having it available when you need it makes a big difference. Happy with my purchase and would happily shop there again.
Service was prompt, quality workmanship, and good communication.
The staff are friendly and the products are reasonably priced.
Great customer service and helpful advice.
You had an awesome sale
A generous range and friendly staff.
Staff were friendly and informative! Products were well displayed and the store was really clean.
Staff at Ashmore were knowledgeable & helpful in choosing the right bike for me
From ordering to pick up was so easy, bike is awesome and it ticks all the boxes and the crew down at Trek @ Ashmore were excellent to deal with and very knowledgeable, and I know when the bike goes in for it’s service it’ll come back way better than when I dropped it off.. thanks Team Trek @ Ashmore
The new mips helmet suits me perfectly. Michael’s fitting suggestion works well. Used the helmet this morning and it was excellent.
Trek Bike Store Burleigh continues to absolutely excel! Every single visit reminds me why they are the best in the business. Kev and his team have the unmatched knowledge and know-how to perfectly optimise your bike for any race conditions you throw at them.
Whether it is dialling in the perfect setup to climb the steep gradients of the Italian Alps, configuring a blistering aero build to drag race along the flats in the Dubai desert, or anything in between, they put it all together flawlessly. They don't just service bikes; they understand the exact physics, gearing, and tyre choices needed for specific terrains and global events.
Their attention to detail gives you ultimate confidence on the start line. If you want elite-level race preparation and technical expertise, Kev and the Burleigh crew are the absolute gold standard!
I like Trek bikes. My current bike is my over 15 years. I also like the service plans offered by Trek. And the Hoppers Crossing personal as well .
Great service, friendly staff.
Quality bike for all age of people.
Stephen and the team did a great in helping select my new Checkpoint. Helped with sizing and made sure I had everything I needed before leaving. Thanks for the experience
Great customer service and ability to match price on a different color helmet (same model). Always friendly staff with heaps of knowledge..
Such a great range of products and prices
Very good
The staff are attentive, friendly and very helpful. The store is well set out. Clean neat and tidy. The stock of items available was varied and all very useful. The Trek project one bikes are beautiful.
Checked the product was in stock and answered all questions. Quick and efficient.
Reacquainting myself with cycling after many, many years, so really needed some guidance hopping back in the saddle. The guys at Trek were very approachable, quickly picked up where I was at and were very helpful and informative. Saw a few people through the process and the interactions were seamless. From the time I ordered my bike it was ready in less than 2 weeks and after I was set up with the basic start up items, I was off. The bike itself feels solidly built and really well fitted. Thanks Trek Knox !
High quality products and services.
Reliable, and fast, and the staff are very friendly
Andrew and the team provide an exceptional customer experience with outstanding work make you feel a special part of the Trek family.
Customer service from Tatiana was excellent when we came to collect the new bike for my 12 year old son. Tatiana walked us through all the new items/features that we were not familar with, made some adjustments (for height and weight) with also installed additional accessories that we required. She answered all our questions too. This was one of the best customer experiences I had in a long time. Thank you!
The Trek shop attendant was very helpful in helping me select the right quality and right size of bike shorts for my teenage daughter.
He made it very clear as to the options I had and the different performance qualities of the range. Gave excellent advice as to how the shorts should fit the wearer and in particular how the chamois should contour the riders body.
He also made it very clear that if the shorts were not a good fit that they could be returned to any Trek store as long as I had the receipt on hand.
The shorts were a perfect fit!
'A Grade' service and a great shopper experience. Thank you
Great price on replacement and service was amazing from Reuben