Customer Testimonials
Great service
The service and information provided was good and very helpful.
Outstanding customer service and support.
its local and helpful staff
Very knowledgeable, willing to explain things openly and honestly, willing to go the extra mile to give good tailored service. High quality products that last the distance.
I highly recommend Trek in Phillip ACT.
On a number of occasions they repaired my bike with very short notice so I could get home after work that day.
All the staff are friendly, very knowledgeable, helpful and welcoming. Even the bike mechanics are happy to give advice and information despite being very busy at the time!
☺️🚲
Good honest support
Trek staff are always very knowledgeable, helpful and efficient.
Trek Myaree made it very easy to sort out the product recall for my daughter's precalibre bicycle.
Its a Trusted brand sells itself. And the team on the floor were happy to help with any questions I had
Very helpful staff
Well behaved
Under promised; over delivered (I had just a simple order request which came in quicker and cheaper than expected)
Friendly greeting that quickly established my needs and provided the help I needed.
Always the people
service is impeccable
Staff are always friendly and helpful, my bike was repaired much faster than I anticipated. I would highly recommend anyone who wishes to buy a bike & accessories or looking for servicing or repairs to consider Trek.
I went into Trek Hoppers Crossing yesterday in a extremely sad way. I am a 53 year old Australian Born. Ex Australian Soldier who is destitute trough no fault of myself. I was meet by a smiling, Calming angelic Getleman fellow Mechanic named Tom. I was looking for a water bottle for my 14 year old Mountain Bike to carry H2o for my Puppy Tonka and Myself. We go on flat rides down at Werribee South to keep ourselves sane and get much needed exercise. I explained my situation to Tom. He looked after me above and beyond 🙏💜.
To the owner- Sir Tom is an absolute credit to your Store. Please thank him in the best way possible. Tom deserves a gold medal.
Love your ways Tom and Trek Hoppers.
Pauly and Tonka Roffey.
Great service, got my one year complimentary free, feels like a brand new bike again
Service ✔️The ability to interact with people walking of the street very Impressive.
Clean simple presentation of bike option both online and in person. I alreadt own a Trek and it has been great but I now feel I needed to get on the ebike path !
Service was excellent. The store representative listened and provided detailed information. The engagement was very professional and resulted in an easy decision to purchase.
Thanks,
Stephen
Friendly staff
Exceptional (Trek) products. Knowledgeable and considered bicycle servicing team. Efficient service.
Prompt attention
Hands down, the best Trek shop in Sydney, the staff are just super, friendly, knowledgeable and genuinely care about the customer needs and cycling.
All good
Un magasin 5 étoiles (sur 5), déjà parce qu'ils ont une vitrine de modèles tous plus beaux les uns que les autres, mais aussi parce que question service, on y trouve des professionnels sympathiques, serviables, amicaux, compréhensifs et qui prennent le temps de s occuper de vous tout en faisant bien les choses!
Alfie and Scott, both legends. Alfie made a perfect recommendation towards a specialist which I needed for my Emonda, ended up working very well.
I said to Scott, I would LOVE to work here - ! (I was offered a senior sales leadership position at 99 bikes but I couldn't bear the thought) I would much prefer Trek, the best bikes. I have bought 3 of them over the years. Still have my Emonda.
Nathan was very knowledgeable and helpful. Yet to try product so can’t comment on our purchase.
Staff were knowledgeable and they had the product that I needed