Customer Testimonials
Un magasin 5 étoiles (sur 5), déjà parce qu'ils ont une vitrine de modèles tous plus beaux les uns que les autres, mais aussi parce que question service, on y trouve des professionnels sympathiques, serviables, amicaux, compréhensifs et qui prennent le temps de s occuper de vous tout en faisant bien les choses!
Alfie and Scott, both legends. Alfie made a perfect recommendation towards a specialist which I needed for my Emonda, ended up working very well.
I said to Scott, I would LOVE to work here - ! (I was offered a senior sales leadership position at 99 bikes but I couldn't bear the thought) I would much prefer Trek, the best bikes. I have bought 3 of them over the years. Still have my Emonda.
Nathan was very knowledgeable and helpful. Yet to try product so can’t comment on our purchase.
My service yesterday was exceptional from start to finish
Fantastic team. Knowledgeable and always super helpful.
Great quality and price point. Exceptional friendly and helpful service from all of the team.
Good bikes. Service was good. Very knowledgeable.
Rob at Essendon was fantastic to deal with, and our choice easy to purchase a Trek product..
Friendly down to earth staff. Always willing to help and when I had a minor issue with my brakes they fixed it on the spot and no charge (thanks Joe!).
Very friendly and personalised service, you are the focus while you are in the store. Both Duncan and Dan were amazing and very helpful.
Friendly, helpful
Great friendly service, everything explained and outlined before work proceeds and very good communication during and at end of job by both mechanics and staff. Also has a great range of products.keep up the great work!
Customer service
People who work here are great, very friendly and knowledgeable. One of the things I really like is they always greet you when you walk in the store, I never feel bad g ores here.
The staff are fantastic, product speaks for itself
Friendly service.
Matt was knowledgeable and understood what I wanted. Great personality and just very good to deal with. All round I’m a happy camper.
Bevan is very good at reparing the bike. He explains everything clearly and concisely. The whole team is good at Camberwell. Thanks
Very good range for all bike and related categories in the store at Knox. Friendly and helpful staff who are willing to listen.
great service and thought into the accessory options available
I had a really great experience with Jo (woman Jo - though I’m sure male Jo is great too). She was friendly, professional, and not pushy, which immediately put me at ease.
Jo kicked off with asking good questions upfront about what I wanted to get out of the bike, what I’d be using it for, and the context of replacing an older bike. That set a clear foundation and meant the recommendations actually made sense for me. The whole conversation felt considered and tailored, not like I was getting swindled into something.
By contrast, I’d also visited a different store to compare options. The experience there couldn’t have been more different. I was steered towards a bike I hadn’t asked about, with very few questions about what I was actually looking for. The majority of the sales experience, the staff member spoke to my boyfriend about the bike rather than to me, and then continued to push a model that, had they asked a few basic questions, they would have known wasn’t right for my needs.
It was genuinely a night-and-day experience. Jo made the decision a really easy one. Cheers to Jo!
Very helpful and cooperative staff; were expecting me to drop off my bike as arranged over the phone. Fixed the main problem so I was able to collect my bike next day; gave helpful advice on how to address remaining problem via liaison with TQ. Very impressive and much appreciated!
I like the flare city rear light makes biking safer
Always friendly service and wonderful products
Products are value for money and the customer support is awesome.
Awesome customer service.
Called from the US about helmets. Extremely helpful, had helmets in stock and held them for us for almost a week until we got there without even giving them a deposit.
Large well stocked shop. Worth a visit
Great service, always!
The products are just made to fit my bike with out using elastic bands . The service is just awesome , it’s friendly and very professional
All good