Customer Testimonials
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Easy online site to navigate. Good communication about my purchase from the staff from the Trek staff at Bennetts Green store. Good quality products in store
Staff are always friendly and fast with deriving and getting in parts for me
Staff was friendly, helpful and knowledgeable. We would definitely recommend Trek!
thank you
The people in this shop are so helpful and will do whatever they can to help you get your bike back on the road quickly, especially on the weekend. We'll continue to support them.
Love Trek, and the consultant was very helpful and knowledgeable.
Friendly staff and detailed explanation about the service.
Backing of a large company, good customer service.
Friendly and competent service and advice received!
Great service. That is it. Friendly and helpful.
Bikes are very reliable.Mechanics very knowlegeble @ helpful as is the general staff.Eventhough sales staff are busy they still find time to listen from customers experiences @ every customer is treated like an A grade rider no matter there disiplne.Cannot say enough about the staff at TREK JOONDALUP .All good things,keep up the good work.thanks.
Mechanics Tim and Anders were very attentive, thorough and communicative with me. They did a great job servicing my bike
You had what I wanted with a choice of quality products
The prompt support to get a broken bike back up and running
genuine product and good services!
Good range of products. Great service, Con helped me choose appropriate riding gear and was really thorough in explaining the differences amongst brands.
Good quality product and good quality Customer Service
Very polite and easy to communicate.
Staff are always helpful and your service my bike so it runs like new.
Great service
Customer service is professional and polite.
The customer service is impeccable! Dan at the Phillip store helped me the minute I walked in confused about what bike and size; to the ordering and the fitting of the bike! Duncan and Dan are so nice and make the whole process so easy, fun and less intimidating. Dan helped me with the bike fit and walked me through everything until it was a 100%. The bike I’ve bought is a Madone and rides like an absolute dream! Thank you team
Always happy to help.
Convenient
I had my bike serviced, and it was a very smooth process. They listened to what I needed, then suggested the right course of action. They were thorough on their diagnosis, let me know of every cost before proceeding, and were very prompt once I gave them the go ahead. I was extremely impressed and will return
I've been thinking of buying a bike for YEARS. Andy was incredibly helpful and nice answering my million-and-one questions. I've been very nervous to ride on Sydney roads, and he realised my procrastination in leaving the store once I had my bike. He helped me feel much more confident, and once I got out, I had an amazingly fun ride across the Harbour Bridge, just like he said I would. Thanks HEAPS, Andy!
Day one of owning a bike has been great! My partner's already annoyed that all I can talk about is riding my bike.
Staff are really friendly and helpful. I was impressed that they were happy to go the extra mile to help with a warranty issue
I was able to browse without pressure. I was asked if I needed help. Service was prompt and courteous.
The service was prompt as promised. The staff were easy to speak with and are user friendly.
Great gear, very good team to work with!!