Customer Testimonials
Very friendly and helpful team. Dealt with the purchase of my bike through a cycle scheme excellently. Bike arrived very well packaged and was easy to assemble.
Outstanding service provided, extremely helpful staff.
We hired two e bikes, the bikes were excellent rides, a great way to try before we buy.
The product knowledge given to us was greatly appreciated, especially when one is going to invest in a e bike.
We both had a great day at the centre.
Thank you Martin and First name removed from Cardiff
Very flexible and helpful staff. Makes a big difference.
Excellent customer service all round exceptional knowledge
friendly and helpful staff.
Great product knowledge and very helpful staff who are not pushy and take time to find the right bike for me. Really good advice.
Good quality and helmet had a one year guarantee against damage
Its the most friendly and efficient service, consistently
Very prompt service and all necessary fixes done and good value for money
Quick Response in a time of need.
Required work completed to a high standard.
Helpful and engaging service.
Prompt efficient service from a friendly staff.
You services are excellent. No time wasting when it comes to repair and you don't delay bikes for and after repair. Your product are top notch 👌 👏 👍. Keep the flag flying.
Product and price were very good. A bit of a problem with delivery but Trek sorted it out straight away. I have fitted the derailleur and all works perfectly. Price was much better than anywhere else. I would definately recommend Trek for spare or replacement parts.
Speedy helpful service. Diolch
Dan was brilliant. Personable, kind and knowledgeable! Felt very informed and supported. Excited to use my Brompton and to come back for services and goods in the future
Ordering was very easy and competitive pricing for my item.
Delivery was very fast, will definitely use again.
Friendly, efficient and knowledgeable staff. Thank you
Knowledgeable, reliable and trustworthy.
Always do what you say
Great service from start to finish. Very knowledgeable, helpful and friendly. Would highly recommend !!
Fantastic service, brought my bike in for a service and it was completed along with a new chain in 2 hours.
Always good friendly service.
No complaints
Very helpful and understanding
A professional service with excellent customer communications. Always ready to provide advice.
Transparent, great follow up on communication. Knowledgeable and helpful when I needed help chasing up an insurance claim after being knocked off my bicycle.
Excellent service, fourth bike I've bought from Cooksons. They gave me all the information I needed about both the bike and any after sales service, nothing was too much trouble. Looking forward to bike number 5!
Excellent customer service. Friendly, quick, and efficient. I have not been this impressed in a long time.
They sorted the brakes on my new bike with inexpensive parts and very fast turnaround. I literally dropped the bike off, did some shopping, and got a text saying it was ready to collect. You really cannot fault that level of service.
Friendly and helpful staff
Does what it says on the tin. Super knowledgable staff, great service, very friendly. Cheers!
The services and The product are 10/10
Really great service! I bought my bike from Roots about 4 years ago and got a bike fit at the time too. I stay a couple of hours away from Doune, but I brought my bike back to them to get it serviced and a few new parts. I can't fault their service and my bike is running smoother than ever. Would definitely recommend as they really know their stuff and I knew my bike was in good hands. Thank you!