Customer Testimonials
initially contacted the Maidstone branch, but unfortunately found the attitude and level of customer service disappointing. I was advised to contact the Canterbury branch instead, and the difference was remarkable. The team there were fantastic—friendly, professional, and couldn't have been more helpful. Although Canterbury is around a 1.5-hour round trip for me and Maidstone is much closer, the excellent service made the journey well worth it. Thank you to the Canterbury team for their outstanding assistance
Have bought 3 bicycles so far. Excellent service!
With vast display of bicycles for every need or challenge, and of course they are TREK BIKES yay.
The staff with their friendliness, patience and knowledge plus the high quality of workmanship
make this store very special.
And a big bonus is the ease of parking, thus making Trek Bicester the bike shop to go to.
This bike shop offers a very helpful and friendly service. I am always impressed that staff are happy to spend a lot of time explaining different solutions and their costs for any problems I have with my bike. I have used this as my local bike shop for many years and the fact I continue to use them is the best testament I can give to their quality.
Great customer service as always!
I can’t recommend the e-bike centre enough.
The new bike I bought had an issue within 8 weeks.
This was an Avinox M2S motor issue and the warranty process was swift, as was their communication which was on point.
The motor was replaced within 2 weeks from the point of contacting the shop and once the bike was dropped off the new motor was installed and tested within a couple of hours.
Very knowledgeable friendly staff that go the extra mile.
Highly recommended 👌
Great service, reasonable cost. Friendly helpful staff . Bikes feel like new after being serviced by there brilliant team
There are two reasons to buy a Trek bike: it’s a great product, but being able to pop into the shop for advice and have a service done by the staff made all the difference. The Bristol team keeps going above and beyond each time. And it’s very reassuring to know they are the best people to work on my bike! They are kind, know their stuff and always help even with little things.
Quality advice and honest service
Customer service
Great service, nothing is too much trouble.
Proper old school local bike shop (but in a modern cool Californian way.)
The knowledgable, helpful, friendly, expert, vibe of traditional local family bike shop. But with the scale of a seriously professional contemporary set up.
Great friendly and efficient service!
Quick and efficient customer service.
Very friendly and helpful at the Edge and would go again for service of my bike.
Products, services and customer service are all fantastic. Thank you!
Very knowledgeable staff who all ride themselves
Kieran/Ciaran was excellent from start to finish. He was able to answer all my questions quickly finding me a bicycle and suitable accessories. I highly recommend this shop. The products and variety are also second to none.
Great staff and nice work on the bike delivery, thank you.
Some of the best customer service I have experienced e from the team. friendly, supportive, professional and strong technical knowledge about all bikes.
Special mention to Dan for sourcing a bike for my son.
Recommend Ride on Air to anyone looking for a new bike
Product very well maintained. Good selection hire bikes and trails. Very fun ride on a Trek Fuel all day. Loved the day
Great Service
Very professional and friendly staff. Always ready to sort any bike problems and offer advice
Excellent service, fixed my bike up to a very high standard and very quickly turned around. Great value too!
Good range excellent service and quick delivery
Qualified and friendly staff, wide range of bikes, quick order and collection.
Happy to help when called and bike comes fully ready to go and lubes
Freindly prompt service
Good selection of bikes and the staff are very helpful.
Listen to what i want, provide honest assessment, quality work and good communication.