Customer Testimonials
Good customer care and service
Number 1 like any business it’s only as good as the people!
Great service from a great team especially Mik the Master Technical Guru in the workshop & Jonny the Super Sales Guy in the shop. All the guys are really great & really helpful these two just set the standard!
Sell really nice products but to sustain the business needs to next level its digital offering!
Servicing and advice
Went in to the shop for one thing and came out with loads!!
The staff were extremely helpful and the advice I got was invaluable. The experience of the team was excellent.
I lived about 40 miles away, and I would go back rather than using shops in my area.
10/10
Love Trek bikes! Customer service second to none!
Attention to detail and explaining the work done.
Excellent knowledge and fantastic customer service. Really friendly and couldn’t have been more helpful. I would absolutely recommend Big Bear Bikes to anybody wanting to purchase a bike or related accessories/equipment.
Excellent service and the team always go the extra mile to help their customers.
Good quality with knowledgeable, friendly and helpful staff
nice people
Quality products in a well laid out store. Friendly knowledgeable staff. Great to be able to see maintenance work underway and pick up some tips from the engineers
Grate range of products. Services was kind and friendly. full of information all-round good very happy 👍
Excellent "emergency" repair. Cheers.
Friendly staff and always very helpful. A good range of bikes, components, nutrition and clothing.
Wheelbase Ilkley has firmly become my preferred local bike shop. The team are not only highly knowledgeable, but also genuinely friendly, helpful, and patient — nothing ever feels like too much trouble.
The workshop staff, in particular, really stand out. They understand that customers have a close relationship with their bikes (just as they do themselves), and they treat them with the same care and respect. Repairs and servicing are carried out efficiently to minimise downtime, and they always take the time to explain the work they’ve done. That level of transparency and education isn’t the norm, and it’s hugely appreciated.
On the retail side, I’m more than happy to travel to the store and even pay a small premium over buying online because the service, expertise, and aftercare are genuinely superior. It’s rare to find a shop that delivers such consistently high standards across the board.
— Richard
(Cube Agree & Ribble Ti)
Great staff. Steve was brilliant. Helped with sorting bike2work.
Amazing work high quality it’s like a new bike
Speedy setvice
As ever, an incredible service!! From booking through to servicing, I was contacted throughout. My little old commuting hybrid is insignificant compared to the other bikes going in & out of Pedal Power, yet I always feel like they care.
Always helpful and friendly. Used HFTH several times and always walk out happy.
Personal friendly service and plenty of advice
Good service and knowledgeable staff
Very friendly efficient service received.
Good value for money
Can’t recommend James enough, he was mega patient with me whilst making my decision on a new bike, I was spending more than I ever have on a bike and he explained the pros and cons of each model.
Further helped by fitting my cushcores and having the bike invisiframe protected and also took the time on collection to get the bike set up for me.
Top service, even though I traveled from Scotland to buy my bike I would 100% come back for my next one.
Top class work 👏 lovely atmosphere in shop 👏
Good friendly service. Quick turnaround on bike maintenance and helpful advice/tips.
Fantastic! Thank you ☺️ amazing knowledge, happy to give your time and advice to get it right! Can’t thank you enough
Good range of electric bikes and optional extras, quick easy service and most importantly a test ride.
Good helpful service and a free wheel true!!
Brilliant service