Customer Testimonials
Good work, prompt and not overpriced...and willing to chat to customer (and give the occasional bit of free advice)
Excellent service
Friendly, knowledgeable staff.
Excellent service
Perfect, thanks a lot!
Helpful staff
Great service first Class Trek Service and Support team
Friendly, helpful and provided good advice on my requirements for an ebike. Quick delivery.
Very knowledgeable and only carried out additional work after consultation and explanation. Would highly recommend the bike services.
Knowledgeable and friendly. Low pressure on sale.
Easy to park. Fast service
Unfortunately, my new bike was damaged in transit so had to return to the shop to be fixed. The team in Ilkley went above and beyond to atone for the issues replacing all the damaged parts and carrying out some additional set up work. Very professional, friendly and knowledgable. Would highly recommend. One thing I would say is no matter what the distance, always pick a new bike up, then you’re not beholden to the quality, or non-quality of the courier service, which of course is beyond the control of the Wheelbase chaps.
Responsive and helpful - fixed broken spoke same morning
Great customer service
I have been highly impressed with the level of support and care the company members provided during the process of purchasing my new e-bike. The bike was assembled, charged and fully serviced before I was informed that it was ready for collection. During the collection, I met with a bike mechanic who instructed me fully and answered all my questions, which I greatly appreciated as this was my first electric bike. The whole company approach to the customer reminds me of the good old days. 10 out of ten. Thank you.
Very Friendly staff, huge knowledge, helpfull and a very efficient and capable team overall..
Highly recommended very friendly staff .Enjoying my bike again after there excellent service. I received a fully itemised and explained quote Also we enjoyed a slice of homemade cake and coffee ..
Fantastic service form start to finish in purchase my new Trek bike. Highly knowledgeable staff and great products
I always like the service I received from Adam
Great customer service, communication
The team in store are always great
Had a problem with my YT e-bike, staff were very knowledge and efficient, with a can-do attitude - bike fixed within a couple of days. Cost was also lower than quoted, they don’t “pad out” work which I was very happy about. I strongly recommend them
Friendly and helpful staff. Very knowledgeable and helped get my sons bike working like new.
Epic service, always
Knowledge staff is the number one requirement for me and that was certainly provided by Tom front of store person on duty the day I phoned for advice.
Tom explained the services available that pertained to my enquiry needed to know if my 14 year old Cube e-bike was still a viable bike going forwards and Tom was able to advise and book an exploratory appointment at a set price to access if it was worth investing any further monies in.
Luckily it was and work after consultation was undertaken.
Would definitely recommend to contact and discuss your needs.
Staff were very friendly and knowledgeable and seemed very happy to spend time with us learning about our requirements.
Ben has serviced/upgraded my bikes for many years now
Always reliable, friendly and efficient. Happy to give explanations on what has been done and makes recommendations for upgrades.
Thanks Ben
Responsive. Helpful.
The purchase easy.
Speed, efficiency and courtesy