UK

Customer Testimonials

Report a concern   June 19, 2026 — Rated 10 out of 10 by Andrew Bryan Wheelbase Lake District
What do you like about our products and services?

All ways very helpful

Report a concern   June 19, 2026 — Rated 10 out of 10 by Sue mott Mountain Mania Tring
What do you like about our products and services?

Excellent and fast service.

Report a concern   June 19, 2026 — Rated 10 out of 10 by J.L. Clifden Bike Shop
What do you like about our products and services?

Great quality products, quick service and very friendly staff.

Report a concern   June 18, 2026 — Rated 10 out of 10 by N.F. Cycle Centre Newcastle
What do you like about our products and services?

Absolutely amazing service! Highly recommend Rob and his team to anyone who’s looking for a bike purchase or repair.

Report a concern   June 18, 2026 — Rated 10 out of 10 by C.F. Gary's Cycles
What do you like about our products and services?

excellent customer service

Report a concern   June 18, 2026 — Rated 10 out of 10 by C.G. Gary's Cycles
What do you like about our products and services?

Variety of products
Competence and friendliness of staff

Report a concern   June 18, 2026 — Rated 9 out of 10 by Paul Caine Trek Bicycle Sheffield Fox Valley
What do you like about our products and services?

Good service

Report a concern   June 18, 2026 — Rated 10 out of 10 by G.M. Trek Bicycle Bristol
What do you like about our products and services?

Great service from John, very helpful, good price and easy to test ride before buying.

Report a concern   June 18, 2026 — Rated 10 out of 10 by V.K. Trek Bicycle London Battersea
What do you like about our products and services?

great service with knowledgeable and helpful staff - Alex is an asset to you!

Report a concern   June 18, 2026 — Rated 10 out of 10 by Adam Prewer Trek Bicycle Sheffield Fox Valley
What do you like about our products and services?

Spot on. Regular updates and was able to track delivery of bike via useful app.

Report a concern   June 18, 2026 — Rated 10 out of 10 by N.M. Cycle Centre Express
What do you like about our products and services?

The service was carried out and on collection advised what expect following the repair and all is as advised, thank you

Report a concern   June 18, 2026 — Rated 10 out of 10 by Pamela Houston Trek Bicycle Sheffield Fox Valley
What do you like about our products and services?

Quick and efficient service.

Report a concern   June 18, 2026 — Rated 10 out of 10 by I.M. Bikes of Inverness
What do you like about our products and services?

Quality products, very prompt dispatch of order!!

Report a concern   June 18, 2026 — Rated 10 out of 10 by N.P. Trek Bicycle Bicester
What do you like about our products and services?

Next day delivery

Report a concern   June 18, 2026 — Rated 10 out of 10 by Jonathan Cochrane Big Bear Bikes
What do you like about our products and services?

Great service, communication and price.

Report a concern   June 18, 2026 — Rated 10 out of 10 by Andy Wallace Cycle-Ops
What do you like about our products and services?

The people. Known Paul for 20+ years! The beard has grown over those years 🤣🤣

Report a concern   June 18, 2026 — Rated 10 out of 10 by K.H. eBike Centre
What do you like about our products and services?

Friendly atmosphere. Knowledgeable about bikes available. Reassuring servicing available and print out of what has been done.

Report a concern   June 18, 2026 — Rated 10 out of 10 by Sarah Adams Alf Jones Cycles
What do you like about our products and services?

Excellent customer service
Great communication to keep you uptodated
when bike is in for a service
Good value

Report a concern   June 18, 2026 — Rated 10 out of 10 by M.G. Clifden Bike Shop
What do you like about our products and services?

Service is efficient and very correct.

Report a concern   June 18, 2026 — Rated 9 out of 10 by D.V. eBike Centre
What do you like about our products and services?

Only a rental after visiting previously to discuss eMTB's, but enthusiasm and willingness to help was infectious when you're on the verge of buying. Unfortunately they don't stick Cube which I wanted to buy, else I'd have happily bought from them also.

Report a concern   June 18, 2026 — Rated 10 out of 10 by D.W. Trek Bicycle St. Albans
What do you like about our products and services?

Very prompt attention to problem with bike and exceptionally reasonable cost

Report a concern   June 18, 2026 — Rated 10 out of 10 by K.C. Skinnergate Cycles
What do you like about our products and services?

Staff superb, great communication, helpful

Report a concern   June 18, 2026 — Rated 10 out of 10 by Tony Knapton Trek Bicycle Sheffield Fox Valley
What do you like about our products and services?

everybody is so helpful, and on the few occasions they do not no an answer to a question they find somebody who does. keep up the good work!!

Report a concern   June 18, 2026 — Rated 10 out of 10 by Mark Stratton Wheelbase Lake District
What do you like about our products and services?

Good communication and price

Report a concern   June 18, 2026 — Rated 10 out of 10 by J.L. Joe Daly Cycles
What do you like about our products and services?

100% without a doubt the best bike shop in Dublin, pleasant and engaging staff with exceptional knowledge and customer service. Wide range of bikes and equipment available and always keen to help.

Report a concern   June 18, 2026 — Rated 10 out of 10 by R.N. Mountain Mania Carterton
What do you like about our products and services?

Very fair and honest advice

Report a concern   June 18, 2026 — Rated 10 out of 10 by S.C. Trek Bicycle Bracknell
What do you like about our products and services?

Well informed staff, very engaged & helpful

Report a concern   June 18, 2026 — Rated 10 out of 10 by P.S. Trek Bicycle Bath
What do you like about our products and services?

Phil was incredibly helpful and knowledgeable when helping us choose a new bicycle for my 12-year-old son. He took the time to explain the options and made the whole experience easy and enjoyable.

Report a concern   June 18, 2026 — Rated 9 out of 10 by F.M. Cycle-Ops
What do you like about our products and services?

Listen to what i want, provide honest assessment, quality work and good communication.

Report a concern   June 18, 2026 — Rated 10 out of 10 by A.F. Cycles UK Canterbury
What do you like about our products and services?

initially contacted the Maidstone branch, but unfortunately found the attitude and level of customer service disappointing. I was advised to contact the Canterbury branch instead, and the difference was remarkable. The team there were fantastic—friendly, professional, and couldn't have been more helpful. Although Canterbury is around a 1.5-hour round trip for me and Maidstone is much closer, the excellent service made the journey well worth it. Thank you to the Canterbury team for their outstanding assistance


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