Customer Testimonials
The team were great and so helpful. Especially for me with no knowledge about bikes at all.
Great service pre and after sales
Very knowledgeable and friendly staff. A good show room with a nice range of bikes and accessories.
Simple parts order, easy to find on website, ordered and arrived within 24 hrs.
Wheelbase are a super friendly and approachable team who will help you with any questions you may have. If you have a breakdown that could be a quick turnaround they will get you back up and running while you wait rather than waiting weeks on end for a simple repair. I would highly recommend them to anyone I know. I’ve even persuaded a few to purchase the same bike I currently ride as I’m so impressed with the cost and performance. A Merida Reacto 8000 Road bike. If you get chance call in and have a look around.
Staff very friendly and professional
I have taken my wheelchair tyres into mountain mania to have new inner tubes put in and the staff were absolutely fantastic, as my tyres are a specific size they ordered tubes in and fitted them with expertise and care.
When l got my hand bike l wanted road tyres fitted, a staff member picked my hand bike up from my home address, fitted new road tyres and inner tubes and dropped my hand bike back to my address. An absolutely amazing service and would 100% recommend.
Second time we have brought from UK Cycles the staff are very helpful and knowledgeable a great shopping experience
A reasonably wide selection of products on display. Honest expert opinion shared. I felt that there was no question too silly to ask. Prompt and professional service provided.
Really great service and knowledgeable staff
Honest , quick and through
The pre-sale service was fantastic. You asked the questions thar mattered to ensure I got the right bike. Never felt like I was being sold to but more guided based on experience.
Communication throughout the process was brilliant. Used Bike To Work process which took some time due to my employers timelines but you were great at staying in touch and keeping me updated.
Bike handover was great. You talked me through everything I needed to know regards registering the bike, 6 week service etc. Very thorough.
This is the 2nd bike we have bought from you and would highly recommend you to any friends or family.
I needed very short notice help, and was provided with very friendly and competent service. Thank you.
Excellent knowledge and customer service
Great customer service , quality products, highly recommended
Excellent range and fast delivery with customer centred service even when byying onlne
Reliable and friendly service
Superb level of help and guidance from friendly and knowledgeable staff
Excellent and efficient care. Sorted the issues (and there were many!) within a few hours. No messing and all very polite
Excellent products. Good quality. Easy to order.
My bike was processed very efficiently, as always.
George made a very quick turnaround of the work required on my bike. I was received in the usual kind and friendly manner by the team.
Good quality products and friendly helpful knowledgeable staff
excellent customer service, great range. nice people
Friendly, knowledgeable , explaining clearly any work required to bike which is completed with efficient turnaround. Top independent bike shop.
Another really great service from Schem and the workshop. My tired but beloved Pearson bike got great TLC and now is ready to fly again, shame Forge 1860 can't do the same for its rider!
Can’t thank you guys enough really friendly and extremely helpful. A lot of knowledge between you guys. Many thanks
Customer communication work effectively price
Service was fantastic, really quick delivery, called me to arrange best day for me.
Great service as always. Knowledgeable and helpful.
They stock a very good range of both e-bikes and "regular" bikes to cater for all needs, including road, hybrid and off road. Service is personal, professional and friendly. Excellent handover of the prepared bike. They also stick a good range of accessories and clothing.
Thanks to Mike Coleman and Mike Vaughan for your help and advice!