Customer Testimonials
Excellent and friendly service. Good value for money.
Great service! I like the email/message when the work is complete and the online receipt. Did a great job with my bike and I'll be back in the future. Appreciate your time Dan thank you :).
Ben
I had a fantastic experience purchasing my bike from Primo Cycles. The team were incredibly knowledgeable, patient, and genuinely passionate about cycling, helping me find the perfect bike without any pressure. The whole process was smooth from start to finish, and their attention to detail and customer care really stood out.
Their bike fitting service was excellent and made a huge difference to the overall experience. It was so impressive that my wife was equally impressed and has now booked herself in for a fitting as well.
I wouldn’t hesitate to recommend Primo Cycles to anyone looking for great bikes and even better service.
Great team, brilliant mechanics and customers service
Helpful and efficient.
Excellent service and everyone in the shop was so helpful!
Excellent service. Very helpful and friendly staff. First class job done on my old bike at a very sensible price.
Very helpful staff, take time and effort to get a required result
Our recent purchase is the second bicycle we’ve had for our Son.
Wildside, the sales team and the service department have supported our needs from first bike and now to his upgrade at age 8 superbly.
The traditionalism and comprehensive face to face advice is exactly what we look for in shopping for such an important piece of equipment.
Mr & Mrs Hawkes
Great choice and good lads with extensive knowledge about the products they sell
Lots of products and a simple buying process excellent service
Seem genuine guys and they have done my Trek bike for a couple of years now and always do a good job on servicing it and sorting out any problems.
Fabulous knowledge and pleased to help - Andriy ordered parts in to allow an 11 34 cassette to be fitted for the Fred Whitton and the work was completed super efficiently. Thanks guys!
Brilliant service every time. Everyone in the shop goes above and beyond to ensure you go away happy and with a bike you can rely on.
Have a good range of products however new what I was looking for before visiting shop from research on website.
Staff were very helpful and pleasant and didn’t rush your decision on purchase.
Talked through bike features to ensure you were happy before leaving.
First class service would buy again.
Cube stereo that I purchased last year is absolutely amazing and the staff are great to deal with, very friendly and helpful.
Established reliable organisation. Used them in past for ebike hire and may do so again.
Great location...a favourite place to visit.
You don’t push people to buy stuff but are helpful in discussing needs
Quality products with a huge range for everyone and very friendly team.
High end products but also a lot of the usual bicycle fair. What I liked best was the extremely knowledgeable staff, they don't talk down to you and provide excellent advice.
Julian was professional, knowledgeable and calmly understated in his approach. Don’t let the latter fool you though, you’re probably dealing with a set of experts here who are probably number one in the UK at what they do. Julian listened and adjusted the set up until everything felt effortless. Can’t wait to get the bike.
Easy to deal with, staff very helpful and bike was in stock so we were able to take it away after 20 minutes prep.
Quality products with expert knowledge
Bike service is by competent mechanics. I had good communication with clear indications of cost and timescale
I'm complete surprise, I never imagine a product arrive so quickly. And staff 5 star and this people know what is cycling.
Great knowledgeable staff, very helpful. Lovely choice of bikes and accessories. Happy with my purchase.
Great staff, great product range, reasonable prices and general lovely vibes in the shop.
Great customer service, great advice
Shop staff allowing the process of choosing a bike to evolve at a pace that worked for me
Products and services bike is amazing its6my first ebike and it just gives you the freedom to explore rides that are so much more challenging and go further distance with relative ease. And the service we got from the team at Nevis Cycles was second to none . They went above and beyond in every aspect from allowing us to have some bikes for the weekend to try them out. We can't thank-you guys enough. Just looking forward to the nice weather now to start our new adventures.
Great customer service and great work done on my bike. Thank you cycle world!