Customer Testimonials
Very helpful and knowledgable.
Excellent customer service from Rich
The people. Friendly and helpful without being pushy
Found the bike I wanted, and it was easy to order. Customer service was good, with phone calls instead of relying on email.
When I had a problem with a delivery address it was sorted quickly with a phone call to a real human being!
Friendly efficient service every time. The team communicate very well so you know where you are and what’s happening during the service. Really good all around.
Great Customer service and very helpful
Great knowledge from staff. Very helpful and willing to help find what you want.
good selection of bikes, good value and helpful advice. Very good service overall. I am really happy with my Raleigh Motus Tour Hub.
Range
I like your bikes qnd the website and owning one of your bikes I like the fact that I can contact you with a question about a replacement part or repair and get a reply the same day.
The customer service was great. Can't thank them enough for helping us get our daughters first bike.
Friendly and always happy to help
Great choice of quality products and value. Staff very knowledgeable, professional and friendly. Great service !
Sound staff, practical advice quality bikes.
Great products, and very friendly and helpful staff in the Bicester store.
Really good service and very helpful, I used my cycle to work voucher and found the whole process fantastic.
Staff are very chatty and pleasant to deal with as well as being knowledgeable and informative
Friendly efficient service. Excellent product
Brilliant service lovely to deal with would definitely recommend
Quick, prompt delivery. Highly recommended.
Great communication from the staff at Wheelbase. Flexible and responsive.
Superb packaging of bike when dispatched
Trek Shrewsbury are always super helpful and friendly. Was served by will today always smiling and ready to help.
Matt
Very knowledgeable. Had an issue with an e-bike which I had not purchased through them. They ran it through their diagnostic equipment and fully explained the results.
Great products and reasonable prices
Excellent professional service and advice at all times from a friendly family business.
The staff are very professional and helpful
Friendly and very helpful staff, prepared to give time and attention to customers, making a big effort to help. This is the sort of business I want to support to ensure they can keep giving this level of service.
Always friendly and helpful
I have purchased the Trek FX 3 SO Sport AL and love it. It replaces the Dual Sport 3 which I thought was good, but this is better, lighter, overall good feel. I principally use it on the road, but it is smooth over rough surfaces. Generally quite fast.
I have met most of the staff at Trek Bicester, who were all v friendly, knowledgeable and helpful. Following the sad loss of both Beeline Bikes and Bike Zone in Oxford, Trek Bicester seems like a good alternative for enthusiasm, knowledge and help.