Customer Testimonials
We received really knowledgeable and helpful assistance when choosing bikes for our children. The member of staff gave us so much time and wasn’t at all pressurising while we explored a large number of options, for which I’m really grateful. Great products too, and very friendly people.
friendly and helpful experts
Good products and very friendly staff
Rich was really helpful, encouraged me to try the next size up on a bike which actually turned out to be a better fit and it was no trouble for me to try out a gravel bike Id also been considering instead of a hardtail (although it was quickly dismissed as I could immediately tell it was a terrible fit). I was kept informed about my order progress whilst waiting for it to be delivered and I also got a follow up call the day after I'd picked it up to check that everything was OK. Just really good service all round.
The staff always go above and beyond. I had a snapped chain and urgently needed it fixed. They are always really busy but kindly stopped what they were doing and put a new chain on for me and I was on my way again. Brilliant service!
I had an issue with my freehub.
Mark provided excellent service in fitting new parts,, upgrading the rear cassette and fitting a new chain and freehhub which I supplied.
Unfortunately there was a delay in parts being delivered which I ordered but it wasn't a problem for Mark. He kept my bike at the shop, fully briefed me on progress. What had been a serious mechanical problem for me was easily resolved by Mark.
I though the pricing was more than fair for labour and parts. To say I'm delighted would be an understatement. Highly recommended.
Good price and quick delivery
All of the staff at Gloucester as so friendly and very professional in all aspects. A team to be proud of.
Don’t change anything. First Class.
Mike S
Michael provides an excellent service. Very thorough and explains any problems clearly, coming up with solutions. I cannot recommend his servicing enough.
Always friendly and helpful
Very cheerful and helpful staff.
Everything
Oskar was very helpful
A bike store with stock, a bike store with choice,
Treated with respect, care and attention, allowed to test ride bikes until we found correct choice, at no point any pressure from Ben, always helpful able to deal with my questions and delighted to be able to take bike home on day of purchas.
It's a bike shop that gave us coffee not a coffee shop that sells bike's
And that's the way it should be.
Jimmy was great. He explained everything and all the changes that were being made so I fully understood why those changes were happening.
To get the rear block and chain changed to something more suitable, notice the rear jockey wheels were worn, so they were pre-ordered and they let me know when they were in, went in and collected
First class service, second to none always helpful and accommodating
Shop was easy to find, large premises and plenty of parking. Staff were really good. Friendly and helpful.
Rented out two electric mountain bikes which were excellent and well maintained. Everything went smoothly.
Great shop and staff. Definitely recommend.
The Cycle Center is the best bike shop I’ve ever visited. The staff are incredibly professional, knowledgeable, and always willing to help. They take the time to understand your needs and give honest, expert advice. The customer service is outstanding, and you can really feel that they care about every client. Whether you’re a beginner or an experienced cyclist, this is the perfect place to go. Highly recommended!
Great bike
Excellent customer service best staff
Excellent personal service !!
Great service as always.
Couldn't have been more helpful.
10 out of10.
Always very helpful staff
Very friendly, helpful and unintimidating for a newbie.
Quick and reliable service, fast response time.
The array of "stuff"....lots of lovely bikes and products and a helpful team.
I needed to cancel my order
Linford called me and was so helpful
Great customer service
Great service, super quick turnaround from ordering, to getting in touch to let me know what’s going on, then straight out the door shipping.
Went in for a bike service. They were very helpful and efficient
Great choice and very knowledgeable staff
Great communication throughout my enquiries and very prompt at alerting me when my parts where available for collection.