Customer Testimonials
Friendly, prompt and good quality service
The range of bikes and accessories in-store and the service provided
Great support from Rich when choosing & buying a new road bike. He was knowledgeable and incredibly patient!
It's local and the staff are friendly and when I need something I can get it here
The team at Saddle safari are brilliant, have always been super helpful, and I’m very happy with the bike I bought from them
The personal service that you get
Very helpful and go the extra mile.
Great customer service, friendly and on time. Super knowledgeable and helpful too.
I needed an urgent inner tube change for my Boardman Hybrid bike, this was something that I really wasn’t confident doing myself since it was around 30 years ago since I last did this!
Paul and the team at the Chelmsford store were incredibly friendly, helpful and accommodating. Within an hour of telephoning the store, the change was done whilst I waited!
I won’t hesitate to return if I have any further bike maintenance issues. Thanks guys!
Martin took a genuine interest in sourcing & building the bike I wanted, and kept me informed with regular progress reports throughout. Completed bike was well built with all the right attention to detail.
Very professional bike service
I recently purchased a bike, and Wheelbase was the perfect place to get advice and choose the right one for me. The staff were consistently friendly, knowledgeable, and straight to the point, making the whole process smooth and enjoyable. I’d definitely recommend them to anyone looking to buy a bike and get expert guidance.
Very knowledgeable and helpful.
Good honest help from first contact. Great outfit
Friendly staff. Good communication
The team at Trek have been tremendous in helping me buy my first bike!
As someone who is completely new to cycling, German and his team helped me figure out what I was looking for and helped get me all set up!
I never once felt pressurised into a sale, but German took time with me to explain everything I needed to know!
Highly recommend and so happy with my purchase!
👌
We had a brilliant time. The e-bikes were great and the trails were so much fun. Beautiful waterfalls that we weren’t expecting to see. Would highly recommend. Lovely staff and very helpful. We will be back :)
Excellent display , knowledgeable staff, first class service.
Good friendly proper people to speak to .. !!
Fantastic service, staff very informative & helped me! 100% recommended
Always friendly, and every service seems to take years off the bicycle's age.
Staff are friendly, knowledgeable and helpful. We had a great experience at the shop over the last few weeks while deciding on a new mountain bike for my son.
Staff very genuine and honest
Gave good advice, which I took and they had the item in stock, so many thanks.
Very efficient, friendly and quick service and store is well stocked of most bike items.
Customer service at Chelmsford by Paul was brilliant
They’re professional, highly competent and reasonably priced. Also friendly and helpful.
Very friendly ,helpful staff. Understood the products thoroughly, no hard sale, gave plenty time to go through the range and answered all my questions.
Efficient and quality work. top level mechanics and excellent advice and service