Customer Testimonials
Great little bike for my little boy! Excellent service from the staff, very good advice on the size for my son etc, and everyone was super friendly. Thanks all, I will definitely recommend you to anyone I know that needs a bike.
Always excellent quality.
Excellent attentive service
Friendly and knowledgeable staff and efficient systems
Always very helpful and knowledgeable. Best bike shop in Cheltenham use no other!
Great bikes and very friendly helpful staff. I was very impressed with the service and purchasing experience.
Very helpful, knowledgeable and friendly guys at Cooksons.
Bought a new Amflow- they built it & personalised the set up for me instore when I went to collect it- nthing too much trouble.
Definitely recommend them over larger/national etc bike stores
I have bought a couple of bikes from the Bristol branch now. The bikes are great and the service from John and the team.
Excellent staff
Better service than the registered Cube shop
My first impression was of the very approachable and knowledgeable staff. You really feel listened to, however small your enquiry. Trek Poole is not just a bicycle shop, it also seems to be a meeting place for cycling enthusiasts. Every member of staff has a genuinely friendly and interested attitude and a good rapport is quickly established, even on the telephone.
When you first walk into Poole Trek, there is a real sense of quality merchandise all around you. There is a substantial range of bikes on show and an equally wide range of spares available. There is clear labelling for all items on sale and with staff always willing to assist, coupled with the attractive display of bicycles of every type (with trial testing available on request), there is every chance that all your cycling needs and wishes will be met!.
It is a pleasure to walk into Poole Trek whose premises are modern, clean, spacious and very well managed. In my experience, any customer, whether just browsing, enquiring or wishing to purchase, can be assured of excellent service from the enthusiastic assistants, whether from Maintenance or Sales.
Great service
Excellent service and advice. Choosing two new bikes from everyone who works in Poole.
Ice shop huge store anything u want is there good customer services thank you
5/10 stars? No — a well-earned 10/10.
I came in yesterday to exchange my size S for a Medium, and the whole experience was excellent. The staff were genuinely helpful, patient, and professional from start to finish. They made the size swap easy, explained everything clearly, and didn’t make me feel rushed.
You can tell they actually care about getting the right bike on the right person. Friendly service, no fuss, and they treated a simple exchange like it mattered. That’s how it should be.
Would happily come back — and I’d recommend this Trek store without hesitation.
Great stock of bikes and accessories, with prompt and friendly communication. A smooth and friendly experience collecting my new Trek bike.
The staff are very friendly and knowledgeable.
The friendliness of the staff
Marvellous service
Good quality products, I had bought an Emonda Road Bike.
German and his Team excellent Customer Services delivered At Battersea Branch.
Friendly service that’s genuine and reliable.
friendly and knowledgeable staff
They’re the best quality and I have a relatively local store with knowledgeable staff.
Brilliant shop! Great service with very helpful and knowledgeable staff. Vast selection of bikes and equipment. Simply the best!
Very knowledgeable staff and friendly, everything was very straight forward no beating around the bush attitude.
Staff very helpful and knowledgable. My winter bike (Emonda SL5) was thoroughly assessed beforehand and costed before agreeing to the works. New drivechain and brake pads together with a Level2 service. Bike was even ready the next day, lovely and clean.
Staff are helpful and friendly
Very professional and friendly staff , opportunity to test ride bikes without high pressure sales.
The staff are so friendly and if they cannot answer a question someone else in store can.
Good service professional staff know what their doing explained matters very clearly to me
Great team at Trek Milton Keynes offering a lot of practical support and advice.