Customer Testimonials
Great service and mechanical fix for an issue which looked impossible to solve. Chris Lobb did a fantastic job, and thanks to the rest of the team as well.
Service department is great & the staff are all very helpful and friendly.
Collecting my new bike was an absolute pleasure and is just one demonstration of how good the guys in the store are.
Mike took me through all the features of the bike to ensure I knew how all the various elements worked. He has a wonderful, friendly and highly knowledgeable manner; as have all of the guys I have dealt with in Big Bear. Thoroughly recommend the store to all.
Cannot fault the service from, Will. Turned a disappointing situation around and now I'm more than satisfied. Text book example of how to deal with a customer complaint.
Thank you for your assistance this week. My road tyres were replaced with gravel tyres. The purchase of new shoes was painless and I had lots of choice and help. Now the cycling restarts. Thank you.
Helen
Really like the look and feel of the road/gravel bikes in particular; the fact that the bike (frame) is guaranteed for life and that Trek have a positive commitment to customer service is very attractive. Really enjoyed the experience of picking up my latest Trek bike at the Manchester store - Arwen was great at explaining everything and setting it up.
Very willing to treat me as an individual, understand my needs and respond accordingly.
The shop resolved a complaint to a high standard
Very knowledgeable and friendly
Very knowledgeable and perfect service
The folks at Penny Farthing are hugely knowledgeable, helpful, and genuine. A great shop for anything from finding something you need for your bike to revamping and repairing an old bike. Highly recommend!
Friendly, knowledgeable staff.
Good attention to detail on servicing.
Chad is a joy to deal with.
Prompt friendly & helpful
Very knowledgeable staff and very helpful
Good friendly staff ,a good experience.
Great turnaround on the bits I needed for my bike build thanks.
The guys at Bikes of Inverness are helpful and knowledgeable and willing to help the customer in many ways. Highly recommend them for all types of bikes for all age groups.
Good range, good price, good advice and organised manufacturer recall.
I don't go anywhere else the staff are friendly and helpful with good knowledge with skilled mechanics.
Good facilities.
Rob and his staff were very friendly and helpful in choosing my bike, totally recommend a visit if your looking to buy a new bike.
Excellent range of products and advice
Friendly staff, great communication, great service.
The professional manner in which James and Cal have dealt with me.
Cal's patience and explanations of many aspects of my new Trek Checkpoint plus SL5 were most helpful.
Thank you James and Cal.
A great deal! The communication, help and advice was brilliant and not directed towards further sales but a better experience for myself
Good communication and excellent bike service. My bike is back to life and ready for fun!
Personable and knowledgeable service, good prices for the quality of product
Genuinely interested in service and customer care rather than profit
Very helpful service from Paul
Very knowledgeable friendly team who pay attention to detail. Excellent for everything from purchasing a new bike to servicing. Repairs and servicing are to a high standard and done in a timely manner.