Customer Testimonials
Professionalism, friendliness, communication, advice, turnaround times, 10/10 and consistently operating at a top level.
Excellent service and repair. Knowledgeable and friendly staff who took time to explain what the issue with the DI2 group set was and what had been done to rectify the fault. Reasonable prices.
Fantastic service. Went above and beyond to help and advise. Will definitely be back in the future. Thank you
Helpful and accomodating.
Unbelievably helpful I needed help on my Scotland cycle trip I had 2 punctures and a worn out tyre they sorted me out with a new tyre and inner tube. The staff welcomed me in and sorted my problems out with no fuss would highly recommend them would give then an 11
Locally based. Staff very friendly & know what they're doing, giving good advice & completing work professionally. Will use again and would have no hesitation in recommending them.
Mike Vaughan Bikes offers and delivers everything a professional bike shop should. Great bikes, great staff and great service. The standard for all other bike shops to aspire to. Thanks and keep it going.
Nice and helpful staff, great rental bikes, their shop has plenty of quality gear and accessories. Would highly recommend.
Friendly, knowledgeable and enthusiastic staff.
Great range of quality products. Customer service is exceptional. Knowledgeable team who couldn't be more generous with their time and advice.
Kindly called to discuss repair and recommended a better solution.
My 1120 frame broke on 4 places. Contacted Trek, took it into Poole. Bike was signed in and a full warranty was honoured. New Frame, bike rebuilt and back into action in a week.
Very impressed and grateful to how I have been treated and and a stressful disaster resolved.
Impressive.
Thank you
Very helpful, local company. Helped me
Select the right road shoe and were very knowledgeable
I've owned 2 trek mountain bikes in the last 6 years, they are well built bikes, was also I great day today picking up my new bike, the worker was polite and very helpful.
A great selection of all bikes and accessories and staff are very polite and helpful. The woman I was talking to after I explained what I was looking for. She went through everything in detail which made my purchase a lot easier.
They couldn't be more friendly if they tried they are brilliant. I have a health problem they took my bike out of my car and put it back in .
Purchase my second bike get service the bike too work sceem helps lot people get too work
Knowledgeable and friendly staff
Struggled to purchase a Camelbak Mule back pack on line, so rang up. The gentleman I spoke to couldn’t have been more helpful. Purchase went through without a hitch, at a fantastic price and I received the back pack the following day.
Brilliant service. Will definitely use again.
Approachable, hands-on, unpatronising, great service.
Quality and great customer service
Friendly Professional service from Darren and Richie, nothing was too much trouble.
excellent range of product and useful advise for first time E-bike buyers like us.
If it can be fixed, it gets fixed 👌
Excellant range of bikes and staff very helpful and knowledgeable
Popped into see Jim and enquire about an xl rear brake squealing like a banshee after I had ridden that morning.Amazingly my emergency was repaired quickly and I was offered several options from the parts store and an excellent conversation with Jim .His efforts got me back riding within the hour. Thank you.
Very professional and personable at the same time. Always willing to help out and get things done quickly if asked. Fair assessment of labour and parts. Thanks for being the best bike shop around!
Very efficient and helpful
Great service
Took time to understand problem and service required, gave a possible answer as to why problem is happening. Confirmed what level of service required. Confirmed when bike will be ready.
The team at bikehouse were clear when it would be ready and delivered a fixed bike (no squeak) that has be serviced
Top notch advice and service as always.
You can always count on the team no matter what your biking need are.