Customer Testimonials
the best customer service ever
Excellent bike fit with Peter yesterday! Obviously knows his stuff and got me comfortable on my bike. Didn't try and upsell anything and was extremely honest. Couldn't have asked for a better experience.
Many thanks Richard
Great service
Great cycle shoes! The assistant was extremely knowledgable and kind and helpful!
Friendly and quick
Great staff fantastic service very well looked after sort wheel no fuse and very quick return many thanks get job
Very helpful, friendly staff
Parts on the shelf can be fitted as and when required
10 out of 10 for service at Trek Fox Valley 👍
Customer service is excellent
Very hospitable staff and quality service.
Helpful staff, prompt service, easy to communicate with , great after care
Service done on bike at a good price
Well stocked shop with friendly and helpful staff well worth a ride out anytime
I bought a new ebike recently. The guys were really helpful with navigating the cycle to work scheme and really knowledgeable about the products they sell. Spent a good deal of time with me explaining everything on thr bike when I picked it up, which was great. Even helped me get it loaded into the back of the car (next job, towbar bike rack!)
I can't say enough about the team at trek poole. Great bunch of guys and always a pleasure to deal with.
Workers were very helpful and kind
Carried out an extensive refurbishment on a neglected Brompton - now quite transformed and safe to ride again.
Rich’s knowledge and the enthusiasm about the product
Amazing staff, very friendly service, great value. What a spot!
Service of my Trek Powerfly was undertaken by a very professional team at my LBS in Shrewsbury
Staff friend and are eager and keen to help
Friendly and personable experience having my bike repaired. Great communication and cost less than I expected.
Great people, spot on knowledge and good products
Staff are polite and very accommodating and intuitive about their products. A good, friendly atmosphere about the shop.
Very friendly, helpful team.
Complete service provided. Excellent work carried out on my bike.
Very happy with the result.
You got everything I need! Thank you for that good experience!
Great range of products that fit my needs. As a long term customer Mark and the team are always super helpful while providing a thorough professional service.
Great and friendly staff with a really good after sales service
The staff have always been really helpful and friendly. Their knowledge of products and advice is very valuable.
Highly recommended