Customer Testimonials
Friendly and personable experience having my bike repaired. Great communication and cost less than I expected.
Great people, spot on knowledge and good products
Staff are polite and very accommodating and intuitive about their products. A good, friendly atmosphere about the shop.
Very friendly, helpful team.
Complete service provided. Excellent work carried out on my bike.
Very happy with the result.
You got everything I need! Thank you for that good experience!
Great range of products that fit my needs. As a long term customer Mark and the team are always super helpful while providing a thorough professional service.
Great and friendly staff with a really good after sales service
Very knowledgeable, very helpful and a great selection of high quality bikes
The level of service consistently exceeds expectations. High quality products with above and beyond service - Ion and Chad have been extremely helpful over many visits and I can't recommend them highly enough.
Kept me informed regarding order processing and added a personal touch by telephoning me. Rare to get that these days. Cheers 👌
First class service as always
Excellent customer service when collecting my this week. Full overview of my Scott gravel bike and the six week service check.
My only gripe is the 30 minute parking at Stevely. I assumed it was free behind Wheelbase?.
You had everything I was looking for, offered help and great advice as always
Really blown away from the absolutely fantastic help that Trek Poole have given me since I bought my bikes there.
Great advice, great customer service and lovely people. Mega!!!!
Friendly helpful staff good variety of products
Had the product in stock - really happy as I need it to maintain my bikes.
I have interacted with 3 of the staff members on 3 visits to the store. All lovely, serviced and repaired a kids bike for me. Also bought a bike helmet for my son while I was in and the guy couldn't have been more helpful. Will definitely be back.
Fast efficient service, parts arrived exactly as said on web site
Very helpful & made a young boy very happy……thank you 😀
Amazing customer service and expertise
Great service-Professional, knowledgeable and understanding, from Chris, Dawid, Suresh and the workshop Team.
My bike had a warranty issue and the Warranty Team, Kyle and Malcolm, were also great. Again, very professional, knowledgeable and understanding.
Thank you!
Smooth transaction, great advice and service all along. Thanks!
Its not just about excellent products and high quality service but also promoting enthusiasm for cycling.
Honest friendly service, professional advice - and quality products . Thank you . First name removed
Personal service and sound, sensible advice about maintaining our bikes
Very knowledgeable, approachable staff. I've bought 2 bikes at Cookson Cycles and delighted with them both.
Brompton bikes parts and service now available. Excellent service for the part I needed.
The staff listen and their Knowledge goves confidence in that you’re buying the correct stuff
Very friendly chatty staff always at hand and happy to share information
Staff friend and are eager and keen to help