Customer Testimonials
Variety and customer services was very good . Mike and Andy exceptional with their knowledge and way they dealt with us
Prompt / next-day bike service, trusted advice on worn parts needing replacement etc.
Easy to find high-street location with 30 mins free parking at the rear of shop by Tonbridge castle.
Everything was done properly and ready for collection.
Staff were lovely and helpful.
2nd buke from cooksons . Again could not do enough for me . Sized me tried 3 different bikes on the turbontrainer . Not matter how many ties I emailed the they was always there to come back me . Brilliant service and the bike is mega
Great service from Shaun and the team. Ordered a new bike from them on a Monday and 10 days later it was ready for collection having been prepped and wrapped with clear vinyl. I’ve had a number of bikes and gear from them over the years and service has always been 5 stars.
Another first class experience from Saddle Safari! Thank you to Mark for helping us find the perfect bike for our son George, he is going to be a very happy boy on his birthday
Extensive range of products
Efficient - quality work
Whatever you ask for the guys always deliver
I know I can trust the guys when I leave my bike to work their magic. I like to support local independent businesses for the personal touch. Always had good service. Thank you.
Good range of products. Good website that is easy to use. Irish rural business
I really like that they don’t force work on the bike unless it needs to. I brought it on the a service for £120 and fitting of front tyre and when I got it back I was advised it didn’t need a £120 level service and got a new tyre plus labour of £65. Very pleased with that.
Knowledgeable and friendly staff, plus they sorted out the bike in record time! Very impressed.
Great customer service. Detailed knowledge of the bikes and what would suit the rider. Gave us time to review and try the bikes, and helped us make a decision.
Bike was set up well, mudguards fitted and a suitable helmet recommended too.
Thanks!
The service is the best.
Rob even wheeled by bike to the car and put it in the boot.
Fantastic
Very professional and knowledgeable.
Prompt service. Friendly and engaging staff
Friendly, factual and reliable
Good advice,polite and very helpful
The people there are so good , nice and acomodating ,they will give you a listening ears and they will attend to you calmly and respectful maners
Excellent service, very knowledgeable and they trouble shooted my gear issues until solved. Highly recommended.
Good staff and great service
Knowledgeable and professional staff. Well priced and good service
As always, excellent service from the team
Friendly and expert advice, good prices
Excellent efficient repair to my bike.
Really helpful and knowledgeable staff
I love that I am not a ‘serious’ cyclist and everyone in the shop is so helpful and non-judgmental about my level of knowledge
Good brands and all staff knowledge and friendly
Personal
Always exemplary, knowledgeable and friendly service - we bought two e bikes from Big Bear even though we live many miles away, all because of the service and advice they offered.